The strategy roadmap for 2023 to 2024 includes the following planned actions.

• Secure Cloud Backup Solution
• Refactoring of Cloud environment
• New cyber awareness training e-Learning
• New cloud Environmental Planning and Housing system project
• New cyber awareness e-Learning training
• Mobile working solutions for internal and external use
• Investigation of AI based security solution to enable rapid cyber protection
• Accessing solutions for cost saving by refactoring
• Investigation of solutions for Zero Trust Architecture
• MFD Printer re-procurement and reduction
• Enhanced Microsoft Licences to further secure and protect TMBC
• Phished based on “Power BI” to e-mail awareness and reporting
• Defender for Endpoint to enhance Laptops and server security
• Enabling digital skillsets for staff through partnership working with Microsoft and secutiry specialists 
• Compliance solution to enhance data loss prevention
• PCI DSS certification submission
• Enable business accounts on Jadu CXM
• Internal Phishing simulations for Cyber Awareness
• Monitoring and AI analytics to improve resource allocation to public facing and high demand systems
• Internal phishing simulations for cyber awareness
• Accessing physical data entry sorting requirements

The strategy roadmap for 2024 to 2025 includes the following planned actions.

• Security Centre vulnerability management for Endpoints
• AI based security solution to enable rapid cyber protection
• Provide business event information to the businesses registered on the website
• User customisable information on their user accounts
• Integrate web chat with council forms
• AI webbot and call handling to answer the common inquiries and improve sign posting to online resources and forms
• Establishing communications centre for Customer Services
• Migration of all File shares to SharePoint
• Analysis and reports to enable officers to plan and monitor performance
• Predictive analysis and reports for the directors, managers and services
• Converting physical media to digital formats
• Automated communication and status updates during the processing of customer inquiries
• Endpoint management to further reduce and remediate security vulnerabilities
• Automated proactive communication for residents
• Architecture investigation and best practice for central reporting source
• Automatic onboarding of TMBC devices
• Scanning all incoming post and distribute to the staff electronically
• Enable centralised outgoing post printing and enveloping
• Provide proactive communication for businesses
• Cyber Essentials certification submission
• Automation of scaling of internal and external systems

The strategy roadmap for 2025 to 2026 includes the following planned actions.

• Automation of scaling of internal and external systems
• Digital life-skills through partnerships working with Government bodies and security specialists
• Enable online booking for all events and appointments for the residents
• Provide reminders and ability to reschedule appointments
• Use intelligent algorithms to dispose data without perceived value, is outdated, redundant or trivial
• Catalogue information assets
• Obtain full discovery, categorisation, retention and defensible disposition to remediate risk
• Digitisation of case handling
• Make the borough more attractive to businesses by providing borough centric business directory and discovery platform
• Local business discovery to the website visitors nearest distance
• Automatic onboarding of TMBC devices to keep high security standards
• Legal case management tool
• Provide access to top level trend analysis and report for all the staff
• Move all shared media to the DMS and provide a search tool to find data
• Implement and enforce data retention rules on all systems
• Provide outcome reports to all officers involved in a case during its lifetime and summary analysis
• Obtain full discovery, categorisation, retention and defensible disposition for remediating risk
• Deploy automated schedulers and route planners to optimise the workflows
• Borough centric business marketing tool through business directory
• Create a Business Portal to enable businesses to find local services, resources and suppliers
• Local business to advertise through the website, business directory and user accounts

Underpinning our corporate vision

To be an innovative and forward-thinking council, that leads the people and businesses of the borough towards a vibrant, prosperous and sustainable future.

The Ultimate outcome