Transformation
Continually monitoring the effectiveness of services throughout the Council both front and back-office to better serve residents.
Ensuring the optimum efficiency is achieved to provide best value for money, whilst improving quality of service offered. Using digital transformation, improving the Council’s processes and enhancing customer experience by streamlining transactions. This in turn will reduce the demand on staff and contribute towards the Council’s financial sustainability.
- MFD Printer re-procurement and reduction
- Decommission of surplus solutions for cost savings
- Catalogue information assets
- Converting physical media to digital formats
- Enable centralised outgoing post printing and enveloping allowing officers to send a digital copy of the post to the print room. The outgoing mail is then printed, enveloped and posted from the print room
- Move all (shared) media to the DMS and provide a search tool to find data
- Digitalisation of case handling by moving all customer inquiries and processes to the case management system