Introduction
Having made significant progress over the last four years in migrating the Council’s IT infrastructure and adopting enterprise technological platforms, this four-year combined Digital and IT strategy sets out the Council’s five core digital priorities in meeting the challenges faced by the authority.
As the Council increasingly relies on digital infrastructure, ensuring the security and privacy of citizens' data becomes paramount. This Digital & IT strategy includes robust cybersecurity measures to safeguard sensitive information. This involves implementing secure networks, encryption protocols, and regular vulnerability assessments.
Adequate training and awareness programmes will also be provided to staff and members to mitigate the risks of cyber threats. Additionally, respecting citizens' privacy rights and complying with relevant data protection regulations are crucial to maintain public trust and confidence in the Council’s digital services.
The primary focus of the strategy will ensure that the Council remains customer experience focused, placing the needs and preferences of residents at the forefront. This entails developing user-friendly digital platforms and services that facilitate easy access to information, streamline processes, and promote citizen engagement.
Examples include online portals for service requests, digital citizen feedback mechanisms, and interactive mobile applications. By embracing citizen-centricity, the Council will continue to foster trust, improve transparency, and build stronger relationships amongst constituents.
This Digital and IT strategy is instrumental in unlocking efficiency, improving service delivery, and empowering citizens. By adopting a citizen-centric approach, leveraging data-driven decision-making, prioritising cybersecurity and privacy protection, and fostering collaborative partnerships, the Council can navigate the digital landscape successfully.
Embracing these components will enable us to harness the transformative power of technology, resulting in more inclusive, responsive, and effective governance. This strategy places citizens at the heart of decision-making and leverages technology to build sustainable and vibrant communities.
Councillor Martin Coffin
Cabinet Member for Transformation and Infrastructure
In today’s digital world, our residents and businesses expect a seamless experience across all services of the Council. Building on the successful outcomes achieved through the adoption of technological changes over the last four years (2019-23), by combining the Digital and IT strategies over the next four years (2023-27), we aim to create a more inclusive, consistent and engaging customer experience that meets the needs of communities within Tonbridge and Malling Borough Council.
Councillor Kim Tanner
Cabinet Member for Finance and Housing
Digital transformation has become a paramount objective for the Council, as we strive to enhance service delivery, engage residents, and optimise operational efficiency. A robust strategy is essential to harness the potential of technology in addressing the evolving needs of our communities. This Digital and IT strategy sets out the significance of citizen-centricity, data-driven decision-making, cybersecurity, and collaborative partnerships.