Digital Strategy

Key challenges and drivers

The strategy identifies a number of key challenges and drivers that shape the Council’s digital approach.

  • Cyber threats
  • Growing demand for digital workplace and life-skills
  • Increasing service demand
  • Financial sustainability
  • Climate Change demands
  • Loss of resilience in the local economy
  • Recruitment and retention challenges
  • Public expectation of quality and efficiency of digital services (24/7)

Digital objective

Mission

To deliver the priorities of Tonbridge and Malling Borough Council (TMBC) through challenge, innovation and transformation, underpinned by technology.

Vision

To become a ‘Cognitive Council’ where the communities and businesses we serve can interact with TMBC online instantly and securely 24/7 for the majority of our statutory services.

Core digital strategic priorities

The strategy is built around five core digital strategic priorities.

  1. Secure by Design & Culture
  2. Transformation
  3. Demand management
  4. Efficient workforce
  5. Economic growth