Digital Strategy

We will make our workforce efficient through automation of workloads, data optimisation and predictive analytics.

This will create a continual monitoring of services and performance via dashboards to enable managers to be more responsive. Constant learning and improving on how we deliver services will contribute to better outcomes for staff and service experience for residents and businesses.

• Enabling digital skillsets for staff through partnerships working with Microsoft and security specialists
• Moving first line support and standard communication to the customer services if it can’t be fully automated
• Scanning all incoming post and distribute to the staff electronically
• Implement data retention rules on all systems and automatically delete data that exceeds the retention time
• Deploy automated schedulers and route planners to optimise the workflows and schedules for the officers
• Provide predictive analysis and reports for the directors, managers and services relevant to their field and in relation to the council as a whole
• Provide role specific analysis and reports to enable individual officers to plan and monitor their output and performance
• Provide access to top level trend analysis and reports for all the staff to help them better understand the “bigger” picture
• Provide outcome reports to all officers involved in a case during its lifetime and summary reports of all similar cases to help the officers better to understand the impact of their input and part in the process
• Use intelligent algorithms to dispose data without perceived value, is outdated, redundant or trivial
• Architecture investigation and best practice for central reporting source