Accessibility statement for tmbc.gov.uk
This accessibility statement applies to tmbc.gov.uk.
This website is run by Tonbridge and Malling Borough Council and we want as many people as possible to be able to use it. For example, that means you should be able to:
- zoom in up to 300 per cent without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
ReciteMe tools are avaliable for those with additional accessibility requirements
We’ve also made the website text and navigation as simple as possible.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- the webchat icon is not accessible via keyboard navigation
- focus disappears after tabbing from the cookie banner “Accept only necessary” button
- at 400% zoom, search and chatbot text becomes invisible
- chatbot text lacks sufficient contrast
- at high zoom, keyboard focus can be hidden behind dropdown content
- you cannot modify the line height or spacing of text
- some older PDF documents are not fully accessible to screen reader software
- some older PDF documents may not have titles which clearly set out their purpose
We are addressing these issues with our partner organisations and conducting staff training to ensure all material published meets accessibility standards.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email customer.services@tmbc.gov.uk
- call 01732 844522
If you would like to report an accessibility issue, please email corporate.communications@tmbc.gov.uk
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Visiting us in person
Our reception areas at Kings Hill and Tonbridge Castle have audio induction loops.
Regulations that apply to this website
Tonbridge and Malling Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
PDFs and other documents
Many of our PDFs and Office documents published before 23 September 2018 do not meet accessibility standards. For example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.2 AA standard success criterion 4.1.2 (name, role value) and WCAG 2.4.2 (page, titled). We have identified the final documents which need to be accessible, for example Word or PDF forms. We expect to complete this work by the first quarter of 2026.
Content that’s not within the scope of the accessibility regulations
Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.
Read the regulations (GOV.UK)
We will ensure that any new PDFs or Word documents we publish on our main site meet accessibility standards.
How we test this website
We use an automated tool (Site Improve Accessibility Checker) to check the accessibility of our website every five days. We routinely carry out manual checks on a proportion of our pages and documents to identify issues that can't be detected automatically.
What we’re doing to improve accessibility
We are working with council teams to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.
Preparation of this statement
This statement was prepared on 29 June 2021.
It was last reviewed on 28 October 2025.