Report odours, smoke or pollution
We will investigate and take action if odours, smoke or pollution are causing a statutory nuisance.
A multi-agency group monitors ongoing issues of industrial odours over Tonbridge.
We cannot investigate smells from domestic properties as these aren't classed as statutory nuisances.
There are no specific laws relating to garden bonfires or times at which they can be lit. However, if a neighbour is repeatedly causing a problem by burning rubbish or garden waste, it may be considered a statutory nuisance and can be investigated.
Before you make a complaint, we suggest you:
- speak to your neighbour or the owner of the property
- write to them explaining that they are causing you a problem
- keep a written record of dates and times that the issue occurs and how it affects you
How we deal with complaints
We will normally:
- write to the occupier of the property concerned and tell them that a complaint has been made
- ask them to work with us to reduce the problem
- we will not say who has made the complaint
- provide you with diary sheets to record your experiences should the issue continue
These initial steps often solve the problem. Should it continue, return the completed diary sheets to us after a month and we'll assess whether further investigation is needed.
The case cannot be progressed if no diary sheets or further contact is received from you.
If you feel the problem may be classed as a statutory nuisance, you've spoken to the person responsible and the issue has continued, please report it using our online form below.
By completing and submitting the form, you acknowledge the above process and that your complaint will be logged accordingly.
Alternatives to a bonfire
There are alternatives to having a bonfire. You can:
- Use a Household Waste Recycling Centre
Find your nearest KCC recycling centre
Find your nearest Medway Council recycling centre
- sign up for our garden waste collection service. Sign up
- use our bulky waste collection service (provided at a charge)
Book a bulky collection
Good neighbour bonfire tips
If you are going to have a bonfire, here are some tips for avoiding causing a nuisance to your neighbours.
- garden refuse should be dry before burning and add material to the fire in small quantities which reduces smoke
- never add household refuse, plastic or rubber materials to the fire or use oil to light it
- site the bonfire as far away from neighbouring properties as possible
- light your bonfire when the wind is light and steady and in a direction that will cause the least annoyance to neighbours