You can report the following noise complaints to us. We will investigate and take action if the problem is a statutory nuisance. Read what constitutes a statutory nuisance on Gov.uk.
neighbours (music, shouting, alarms, DIY at unreasonable hours)
commercial premises (entertainment, ventilation systems)
industrial premises (factories, construction, demolition)
burglar or car alarms
We are unable to investigate traffic, aircraft or railway noise as these are not considered statutory environmental nuisances.
Before you make a complaint
We suggest you:
- speak to your neighbour or the owner of the property
- write to them explaining that their noise is causing a problem
- keep a written record of dates and times that the noise occurs and how it affects you
How we deal with complaints
We will normally:
- write to the occupier of the property concerned and tell them that a complaint has been made
- ask them to work with us to reduce the problem
- we will not say who has made the complaint
- provide you with diary sheets to record your experiences should the noise continue
These initial steps often solve the problem. However, should it continue, we ask that the diary sheets are returned after a month. We will use these sheets to assess whether further investigation is needed.
The case cannot be progressed if no diary and/or further contact is received from you.
Submit a complaint
If you feel the problem may be classed as a statutory nuisance, have spoken to the person responsible and the noise has continued, please report it using our online form below.
By completing and submitting this form you acknowledge the above process and that your complaint will be logged accordingly.