Key service standards
The following table outlines the key service standards that relate to this policy:
| Service area | Target |
|---|---|
| Initial enquiry regarding housing assistance |
To respond to applicants within 5 working days |
|
Calculation of initial Test of Resources |
To advise applicants of any contribution they may have to make towards the cost of work (where appropriate) within 5 working days of receiving a completed enquiry form. |
|
Provision of specifications with details of eligible works |
To advise applicants of any eligible works with specifications within 10 working days of the first visit. |
|
Comments on proposals for work provided by agents |
When an agent sends plans and specifications for comment a response will be provided within 10 working days either supporting the scheme or giving reasons for refusing it. |
|
Approvals of housing assistance |
When all the necessary information has been provided, to approve the application within 28 working days of receipt. |
| Payments |
When the work has been satisfactorily completed and an appropriate invoice received payments will be processed within 10 working days. |