Appeals and complaints
Where housing assistance is refused the applicant can appeal against the decision, in writing, to the Housing Improvement Manager. Appeals should be received within 28 days of a decision being issued. Appeals will be determined within a further 28 working days.
Any complaints regarding any aspects of this policy should be directed in the first instance to the Housing Improvement Manager within the Housing Service.
If a satisfactory response is not obtained or the issue involves the Housing Improvement Manager, the complaint should be referred to the Head of Housing and Health.