Scheme maintenance
The Housing Service is responsible for this scheme and will review its operation every year.
Amendments to the scheme
It may sometimes be necessary to make minor amendments to this scheme. For example, if we decide to change the frequency of reviewing applications from annually to every two years. Authority to introduce such minor amendments is delegated to the Director of Planning, Housing and Environmental Health in consultation with the Cabinet Member for Housing.
However, we will seek to inform all applicants of any changes by publicising details on our website and the Kent Homechoice website.
Service standards
We aim to process all completed assessment forms (including those where you have changed your address) within 8 weeks of receiving all of the necessary verification documentation.
We will respond to all email or other written enquiries within 10 working days.