The right to request a review of a decision
You have the right to request a review of any decision:
- to treat you as ineligible because of your immigration status; or
- to exclude you from the register because you do not have a local connection and/or a housing need; or
- about the facts of your case which have been, or are likely to be taken into account in considering your priority on the register; or
- to disqualify your application on the grounds of unacceptable behaviour; or
- to discharge our re-housing duty due to your refusal of a final offer; or
- to apply a medium priority band to your application.
To request a review of a decision you must contact us within 21 calendar days of receiving it and clearly state why you believe the current Allocation Scheme has been applied incorrectly. You can ask someone else to assist you with this. If you have problems requesting a review in writing, we can accept your request verbally. We may also award you extra time to request a review in exceptional circumstances.
We will not usually accept a request for a review on your priority on medical or welfare grounds if your household is already in band A or B as an assessment cannot increase your priority. If your household is in band C we will only assess your priority on medical and/or welfare grounds if there is evidence that your current housing impacts directly on your medical condition or welfare.
We will email or write to you within 14 days of receiving your request a review. We may ask you to provide more information and/or attend an interview. A senior member of staff will carry out the review. We will explain the outcome of the review, and the grounds for the conclusion to you in writing within 8 weeks of your request. If we need further time to complete the review, we will let you know why and how much longer we will need.
The review will look at your case based on the rules in our housing allocation scheme, any legal requirements, and all relevant information. This includes information you have provided and any changes since the original decision was made, for example paying off arrears or setting up a repayment plan, or where someone responsible for anti-social behaviour has left your household.
We will not consider a further review of the decision unless there is a material change in your circumstances.