Review of decisions
The council will operate the following policy in dealing with a request for a decision to be reviewed as a result of a refusal to award a DHP; or because the claimant is dissatisfied with the amount of the award; or because the claimant, although granted a DHP, is dissatisfied with the period for which it has been granted.
- a request for a review should be in writing within one month of the decision, stating why the decision is believed to be wrong and providing any additional evidence
- the decision, along with any new evidence from the claimant, will be reviewed by the councils nominated Appeals Officer who will aim to either make a new decision or confirm the earlier decision within 14 days
- the claimant will be notified of the outcome in writing and invited to escalate their appeal to the Revenue and Benefits Manager if they remain unhappy with the decision made
- the Revenue and Benefits Manager will aim to review the decision and write to confirm the outcome within 14 days. That decision will be final with no further right of appeal