Claiming a DHP
A claim for a DHP will generally be expected to be made in writing using the form provided by the council. The form asks for details of all income and expenses, as well as details of wider circumstances which the council needs to be aware of to make an informed decision.
Where the customer would rather discuss their circumstances in person, a private interview will be arranged or where the customer cannot attend the office a home visit made.
The starting point of any application will also be to consider whether there is a need for a DHP or if the amount applied for can be met through the other income and savings within the household. The council will also look, where appropriate, to see what action the person is taking to help themselves.
In considering an application the council may request any evidence to support the application or take other steps to verify the information provided to ensure that they are accurat