Waste Service Updates

Last Updated:

New Recycling Services

Read all about the new Recycling Services which started on 30 September 2019. There's lots of useful information about the new services - check out the FAQs for details.

Use the following links to read the updates and where appropriate complete an online form.

Sign up to the Garden Waste Subscription Service

Further Information

Last week's Recycling & Refuse Collections

Due to delays in last week's collections, a number of roads did not receive their scheduled recycling, refuse and/or garden waste collections.Our contractor was back out working in those areas over the weekend to finish any outstanding roads. If your collection from last week is still outstanding, please leave your bins & boxes out and complete our online form for reporting missed collections (below). Many apologies for any inconvenience caused.

Missed Collections

This week's kerbside refuse & recycling collections are due to take place as scheduled. However, due to new changes to collection days and working patterns, some of the crews are covering new areas and may still be getting used to their new collection rounds. This has delayed collections in some areas which means that collections may take place later than usual or, in some cases, early the next day. Please do not report a missed collection until midday the next day. You can check your collection schedule here.

Required fields are marked with an asterisk (*).
Request Details
Collection day * What is your normal collection day?
Whole road affected? * Does this affect the whole road?
Recycle week What has been missed?
Domestic waste (black bin) week What has been missed?
Garden waste What has been missed?
Details of Problem
Please give as much detail as you can
Location Details
Personal Details
Contact Options
Numbers only, no spaces or hyphens
Numbers only, no spaces or hyphens
Progress Update
Please update me on the progress of this problem Please update me on the progress of this problem

Brown Garden Waste Bins

If you ordered your garden waste bin before 2 August, you should have now received it and started your garden waste collections. If you have not received your brown bin yet, many apologies - please complete the online report form

If you ordered your garden waste bin between 3 August and 29 September, your garden waste bin will be delivered by the end of October ready for your service start date of 1 November.

If you ordered your garden waste bin after 29 September, your garden waste bin will be delivered by the end of November ready for your service start date of 1 December.

If you have not yet ordered a garden waste bin and wish to subscribe to the service, please do so here.

Split Body Vehicles

On your recycling week one vehicle empties your green-lidded bin, green box and food caddy. This is possible because the vehicle has two separate compartments inside that can be tipped separately. One side is for card & paper, and the other side for your glass, plastics & cans. There is a third container on the side for food waste. You may see the crews emptying several green boxes or food caddys into different "slave" bins before emptying this slave bin.

On your refuse week the crew use a different vehicle which only has one compartment at the back in which to empty the black bin. It also has a container on the side for food waste.

The brown garden waste bin is emptied by a separate collection vehicle.

Food Waste Bins

All properties, apart from those who share communal refuse bins, should have received their food waste containers. If you have not, many apologies - please complete the online report form.

Collection Schedule

You can check your recycling & refuse collection schedule here. If you receive an error message, you will need to refresh the page before entering your postcode again.

Phone Issues

If you have difficulty getting through to us by phone, please check our web pages at Recycle For All to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

You can also request a range of other services online such as ordering green boxes, ordering bulky collections and reporting missing or damaged bins.