Waste Service Updates

Last Updated:

Daily Collection Updates

This page will be updated each day with updates on the previous day's collections. Please check here for the latest information and before reporting a missed collection. Please feel free to share this information with any friends & neighbours who may not be online - thanks for your help!

Thursday October 22

  • All of the roads scheduled for Thursday's refuse, recycling & food waste collections are reported to have been completed
  • If your neighbours' have had their collection but your bin or box has not been emptied please report using the online form below.

We apologise for the inconvenience caused by any delayed collections, and we do thank you for your continued patience at this time.

Tipping times continue to impact collections:

During lock-down, compared with previous months, we are collecting up to 60% more waste & recycling then before. This has led to our crews having to tip three or even four times a day, rather than the normal once or twice, leading to less time to actually empty bin & boxes. Despite additional staff being drafted in from agencies and street cleaning crews, these delays are impacting on all refuse & recycling services, not just within TMBC but in many council areas around Kent and the rest of the country.

KCC’s Household Waste Recycling Centres have reopened, on a booking only basis . Please check here for details.

Please continue to check this page for updates. If you're not sure which bin or box is due next, you can always check your bin collection dates.

New Garden Waste Subscriptions

We are accepting new Garden Waste subscriptions

Garden Waste Subscription Renewal

Due to the Covid-19 pandemic and the subsequent suspension of service, we will be extending subscriptions to reflect this. We will be sending out reminders over the coming months to confirm your renewal date.

We are unable to renew your subscription until you receive the notification, so please don’t contact us about renewal before then.

Missed Collections

If your neighbours' bins/boxes have been emptied and yours has been accidentally missed, please complete the online form below. If you've already reported your missed collection by phone or online form, we will get back for your bin/box as soon as we can.

Please complete the online form rather than report missed collections by email, as this will speed up the process of the contractor being able to return for your bin or box. The online form goes direct to the contractor. You will receive an automated acknowledgement when submitting your online form - we cannot provide a personalised response in all cases. Apologies for any inconvenience caused.

Please do not use this form to report other issues such as damaged bins or green box orders. You can find a range of forms online here

Online forms

If you experience any issues with the waste related on-line forms please let us know by emailing waste.services@tmbc.gov.uk.

Thank you for your assistance.

Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by operational issues, severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

Visit Recycle For All to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

You can also request a range of other services online such as ordering green boxes, ordering bulky collections and reporting missing or damaged bins.