Waste Service Updates

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New Recycling Services

Read all about the new Recycling Services which started on 30 September 2019. There's lots of useful information about the new services - check out the FAQs for details.

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Further Information

Daily Collection Updates

This page will be updated by 9.30 am each day with updates on the previous day's collections. Please check here after that time for the latest information and before reporting a missed collection.

Friday's Recycling, Refuse & Garden Waste Collections (17th January 2020)

Our contractor reports that all roads were completed on schedule on Friday.

If your neighbours' bins/boxes have been emptied and yours has been accidentally missed, please complete the online form below. .

If you've already reported your missed collection by phone or online form, we will get back for your bin/box as soon as we can.

Missed Collections

Please complete the online form rather than report missed collections by email, as this will speed up the process of the contractor being able to return for your bin or box. This is due to the high volume of emails currently being received on a wide variety of issues. These require staff to go through them all individually in order to identify priority works - such as missed collections - whereas the online form details can be reported direct to the contractor. You will receive an automated acknowledgement when submitting your online form - we cannot provide a personalised response in all cases. Apologies for any inconvenience caused.

Please do not use this form to report other issues such as damaged bins or green box orders. You can find a range of forms at www.tmbc.gov.uk/waste

Thank you for your assistance.

Brown Garden Waste Bins

If you ordered your garden waste bin before 2 August, you should have now received it and started your garden waste collections. If you have not received your brown bin yet, many apologies - please complete the online report form

If you ordered your garden waste bin between 3 August and 29 September, it will be delivered by mid-November.

If you ordered your garden waste bin between 30 September and 8 November, it should be delivered by the end of November ready for your service start date of 1 December.

If you ordered your garden waste bin between 8 November and 9th December, it should have been be delivered by the end of December ready for your service start date of 1 January.

If you ordered your garden waste bin after 9th December it will be delivered by the end of January for your service start on 1st February 2020.

If you have not yet ordered a garden waste bin and wish to subscribe to the service, please do so here.

Split Body Vehicles

On your recycling week one vehicle empties your green-lidded bin and green box. This is possible because the vehicle has two separate compartments inside that can be tipped separately. One side is for card & paper, and the other side for your glass, plastics & cans.

On some vehicles there is a third container on the side of the vehicle for food waste, however as there are greater quantities of food waste than originally anticipated, the contractor has introduced separate food waste collection vehicles on some rounds. This means your food waste may not be collected at the same time of day as the rest of your waste/recycling.

You may see the crews emptying green boxes or food bins into different "slave" bins before emptying this slave bin into the appropriate compartment on the vehicle.

On your refuse week the crew use a different vehicle which only has one compartment at the back in which to empty the black bin. Again some vehicles have a separate container on the side for food waste and some rounds will have a separate food waste vehicle..

The brown garden waste bin is emptied by a separate collection vehicle.

Food Waste Bins

All properties, apart from those who share communal refuse bins, should have received their food waste containers. If you have not, many apologies - please complete the online report form.

Collection Schedule

You can check your recycling & refuse collection schedule here. If you receive an error message, you will need to refresh the page before entering your postcode again.

Phone Issues

If you have difficulty getting through to us by phone, please check our web pages at Recycle For All to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

You can also request a range of other services online such as ordering green boxes, ordering bulky collections and reporting missing or damaged bins.