Waste Service Updates

Last Updated:

Saturday Freighter/Bulky Household Refuse and Weee

Due to road and construction works with association with the M20, it has been necessary to relocate the collection point from Teapot Lane (Opposite Aylesford Station) to the collection site at the Royal British Legion Village (Admiral Moore Drive) . Listed below are the dates and times.

No collections at Teapot Lane in October or November but at the RBLV site there will be a collection on -

  • 06/10/18 @ 09:00 – 10:00 am
  • 13/10/18 @ 09:15 – 10:15 am
  • 03/11/18 @ 09:00 – 10:00 am
  • 10/11/18 @ 09:15 – 10:15 am

Refuse & Recycling Collections

Bank Holiday collection arrangements can be found here.

If you would like to receive automatic alerts each time we update the web page, you can sign up to TMBC’s “My Account” service at https://www.tmbc.gov.uk/my-account and subscribe to “Waste”.

We also provide updates via our social media channels on Twitter https://twitter.com/TMBC_Kent and Facebook: https://www.facebook.com/tonbridgeandmalling

Proposals for improved recycling

Improvements to refuse and recycling services in the boroughs of Tonbridge and Malling and Tunbridge Wells have moved a step closer after Cabinet members at both councils agreed details for a new joint Waste and Street Cleansing Service.

Tonbridge & Malling Borough Council and Tunbridge Wells Borough Council are working with Kent County Council to provide a vastly improved kerbside collection services for residents when existing contracts come to an end next year.

The procurement process is now at an advanced stage and details of the new contractor will be confirmed later this month once EU procurement procedures have been completed.

What will the new service include?

In both boroughs, the new service will include:

  • A weekly food waste collection;
  • A fortnightly collection of waste, which can’t be recycled;
  • An alternate fortnightly collection of mixed dry recyclables (plastics, cartons and glass) in a wheeled bin with a separate container for paper and card; and
  • The separate fortnightly collection of garden waste (as an “opt in” charged service).

In Tonbridge and Malling, Cabinet Members recommended an annual fee of £40 for the fortnightly collection of garden waste with a special introductory offer of £35 for each of the first two years to encourage take-up.

It is hoped that the new service will not only significantly improve services for residents but will also generate significant savings and increase recycling rates.

Cllr David Lettington, Tonbridge & Malling Borough Council’s Cabinet Member for Street Scene and Environment Services, says: “I’m delighted that we will be able to offer a vastly improved kerbside collection service for our residents by working with Tunbridge Wells Borough Council and KCC to procure a contractor to run Waste and Street Cleansing services for both councils.

“For some years, residents have been asking us to collect more materials for recycling from home and the new contract will give us the opportunity to do this. Charging for green waste collections (as the majority of local authorities now do) means that we can greatly expand our kerbside collections to include plastics, cartons, cans and glass, and a separate weekly food waste collection. We will also be able to offer other enhanced services including the kerbside collection of textiles, small electrical items and household batteries. We hope that residents will opt to receive the garden waste service and take advantage of the introductory reduced price offer.”

When will the new service start?

In Tonbridge and Malling, the new contract will begin on 1 March 2019 but initially services will continue as normal while the logistics of the roll out of the new service are finalised. Residents will be kept fully informed and further announcements regarding the start of the new service will be made in the coming months.

We are well aware of the significant logistical arrangements required to introduce the new and improved recycling and waste service collection across two boroughs which would inevitably involve at least one change in contractor as currently different companies proved the services to TWBC and TMBC. Our contract specifically provides for a bedding in period when the current “As Is” service will be provided by the contractor for a number of months to allow sufficient time to plan for the introduction of the new services. We have good project management controls in place to manage the new contract, which will be overseen by a joint Partnership Manager and Project Team. We are using experience from other service roll outs to help plan for the new contract.

Progress on this project is being regularly reported to the Street Scene & Environment Advisory Board, and those reports can be found on the relevant page of our website.

Recycling Sites

Two specialist vehicles operate across the boroughs of Tonbridge & Malling and Tunbridge Wells, emptying in excess of 500 glass & can banks. Many of the banks are emptied two or three times each week while others are emptied less often where demand for the service is normally lower. If one of the vehicles breaks down, we cannot obtain a replacement vehicle easily, so we double-shift the remaining vehicle in order to try to keep up with emptying the banks and to reduce the risk of overflows. We also occasionally have access to a similar vehicle from another council.

This is where we ask for your help...

In an effort to keep the sites tidy, and to ensure that access can be gained to empty banks, we would ask you not to leave your recycling, or any other waste, on the ground. If you do notice that the first banks appear to be full, please check if the banks to the rear or side have capacity.

If the glass/plastic banks are full then please take your glass/plastics home with you and store it until the banks have been emptied. If the can or paper banks are full, please take your cans & paper home and put them in your green box for kerbside collections on the next scheduled collection day.

Thank you for your commitment to recycling and for your continued patience at this time.

Use the interactive map to locate your nearest sites.

Download a list of where our sites are located and the materials that are accepted.

Report an overflowing recycling bank.

Saturday Freighter Service - Kings Hill

Due to major works being carried out in the Crispin Way area, our Saturday Freighter Service will not be able to park there until the works have been completed, currently expected to be August 2018. As a result we are providing an alternative location at TMBC's offices just down the road in Gibson Drive (ME19 4LZ). The freighter will still visit on the usual scheduled Saturdays and at the same time (10.30am to 11.30am). Check here for the full schedule.

Phone system

If you have difficulty getting through to us by phone, please check our web pages at www.tmbc.gov.uk/waste to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

If your scheduled collection has been accidentally missed please complete the missed bin form.

You can also request a range of other services online such as ordering green boxes for your paper & cans, ordering bulky collections and reporting missing or damaged bins.

Waste Services Team: waste.services@tmbc.gov.uk