Waste Service Updates

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Daily Collection Updates

This page will normally be updated each working day with updates on the previous day's collections. Please check here for the latest information and before reporting a missed collection. Please feel free to share this information with any friends & neighbours who may not be online - thanks for your help!

Friday 18 June 2021

Following on from last week’s delays to kerbside collections, we are aware that the contractor is running 2/3 days behind on recycling collections this week. The reason given by our contactor is the national shortage of HGV drivers, which is affecting their ability to retain and recruit drivers, meaning they are unable to deploy sufficient vehicles to complete the rounds.

Crews will be working over the weekend to catch up but are unlikely to reach all households which have been missed this week. Therefore:

  • If your recycling bin/box was due to be emptied on Tuesday or Wednesday this week, please leave your bins out.
  • If your bin/box was due for collection on Thursday or Friday this week, you may wish to bring them back onto your property and present again on Monday by 7am.

We are continuing to require our contractor to rectify this situation and will post further information on this page, so please continue to check back for the latest updates. We sincerely apologise for the inconvenience caused, and we thank you for your patience at this time.

We are issuing financial penalties to our contractor for this disrupted performance.

Refuse and food waste have been prioritised and these collections are unaffected and will be collected on your normal scheduled day.

If your neighbours' have had their collection but your bin or box has not been emptied please report using the missed collection form below.

If you're not sure which bin or box would normally be due next, you can check your bin collection dates.

KCC’s Household Waste Recycling Centres remain open on a booking only basis . Please check here for details.

Missed Collections

If your neighbours' bins/boxes have been emptied and yours has been accidentally missed, please complete the online form below. If you've already reported your missed collection by phone or online form, we will get back for your bin/box as soon as we can.

Please complete the online form rather than report missed collections by email, as this will speed up the process of the contractor being able to return for your bin or box. The online form goes direct to the contractor. You will receive an automated acknowledgement when submitting your online form - we cannot provide a personalised response in all cases. Apologies for any inconvenience caused.

Please do not use this form to report other issues such as damaged bins or green box orders. You can find a range of forms online here

Garden Waste Subscriptions

We are accepting new Garden Waste subscriptions

Garden Waste Subscription Renewal

We have extended all renewal dates for residents who had the service prior to the Covid-19 suspension in spring last year, by two months.

We will advise you of your renewal via email or letter. Please do not contact us regarding your renewal until you receive your email or letter. Emails will be sent from tmbc@notifications.service.gov.uk

Online forms

If you experience any issues with the waste related on-line forms please let us know by emailing waste.services@tmbc.gov.uk.

Thank you for your assistance.

Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by operational issues, severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

Visit Recycle For All to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

You can also request a range of other services online such as ordering green boxes, ordering bulky collections and reporting missing or damaged bins.