Waste Service Updates

Last Updated:

Daily Collection Updates

This page will be updated each day with updates on the previous day's collections. Please check here for the latest information and before reporting a missed collection.

Please Note: Due to the hot weather forecast, from tomorrow Friday 7 August until Wednesday 12th August the crews will be collecting from 6 am, so please remember to put your bins out early.

Wednesday 5 August

Due to vehicle breakdowns and volumes of waste and recycling presented, our contractor reports the following areas were not complete yesterday:

Food waste: 11 roads in Hadlow affecting 249 properties

Garden waste: 13 roads in Aylesford affecting 77 properties, 10 roads in Tonbridge affecting 306 properties and 3 roads in East Malling affecting 131 properties

Recycling: 37 roads in Tonbridge affecting 1645 properties

Refuse: 17 roads in Aylesford affecting 570 properties, 4 roads in Ditton affecting 261 properties, 9 roads in Wateringbury affecting 317 properties and 7 roads in Wrotham affecting 146 properties. Please leave your bins/boxes out and we will be back in these areas today (Thursday) to complete this work,

If other properties in your road have been collected but your bin or box has been missed, we apologise and ask that you report it online - see below for details.

Thursday 6 August

The catch up from yesterdays work is likely to impact collections today, if your road is not collected please leave your bins and boxes out and we will be back tomorrow to collect.

Thank you for your patience during this difficult time.

Tipping times continue to impact collections this week:

During lock-down, compared with previous months, we are collecting up to 30% more waste & recycling then before. This has led to our crews having to tip three or even four times a day, rather than the normal once or twice, leading to less time to actually empty bin & boxes. Despite additional staff being drafted in from agencies and street cleaning crews, these delays are impacting on all refuse & recycling services, not just within TMBC but in many council areas around Kent and the rest of the country.

KCC’s Household Waste Recycling Centres reopened on Friday 15 May, on a booking only basis . Please check here for details.

Please continue to check this page for updates. If you're not sure which bin or box is due next, you can always check your bin collection dates.

New Garden Waste Subscriptions

We are now accepting new Garden Waste subscriptions

Garden Waste Subscription Renewal

Due to the Covid-19 pandemic and the subsequent suspension of service, we will be extending subscriptions to reflect this. We will be sending out reminders over the coming months to confirm your renewal date.

We are unable to renew your subscription until you receive the notification, so please don’t contact us about renewal before then.

Missed Collections

If your neighbours' bins/boxes have been emptied and yours has been accidentally missed, please complete the online form below. If you've already reported your missed collection by phone or online form, we will get back for your bin/box as soon as we can.

Please complete the online form rather than report missed collections by email, as this will speed up the process of the contractor being able to return for your bin or box. The online form goes direct to the contractor. You will receive an automated acknowledgement when submitting your online form - we cannot provide a personalised response in all cases. Apologies for any inconvenience caused.

Please do not use this form to report other issues such as damaged bins or green box orders. You can find a range of forms online here

Online forms

If you experience any issues with the waste related on-line forms please let us know by emailing waste.services@tmbc.gov.uk.

Thank you for your assistance.

here. If you receive an error message, you will need to refresh the page before entering your postcode again.

Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

Visit Recycle For All to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

You can also request a range of other services online such as ordering green boxes, ordering bulky collections and reporting missing or damaged bins.