Waste Service Updates

Last Updated:

Daily Collection Updates

This page will be updated by 9.30 am each day with updates on the previous day's collections. Please check here after that time for the latest information and before reporting a missed collection.

Wednesday 3 June:

All collection crews are out as scheduled today, however the problems experienced this week may well impact today's collections and the rest of the week, so please leave your bin/box out if your road has not been collected.

Tuesday 2 June :

Our contractor reports that all scheduled collections were completed yesterday except:

Refuse & food: 12 roads (affecting 623 properties) in Kings Hill, 16 roads (affecting 218 properties) in East Peckham and Hadlow Recycling & Food: 12 roads (affecting 296 properties) in Snodland, 8 roads (affecting 180 properties) in Ryarsh. There are also 37 roads affecting 987 properties in Walderslade and Blue Bell Hill that were not completed on Monday, the crews will be back in all these areas today to complete this work, so please leave your bins/boxes out.

The issues were mainly due to volumes of material collected and tipping issues.

Due to a fire at the tip near Sevenoaks last week, more vehicles are having to use the one at North Farm, and this has led to delays in being able to tip. Tunbridge Wells council have now provided an alternative tip at their depot, which may help to minimise the problem.

If other properties in your road have been collected but your bin or box has been missed, we apologise and ask that you report it online - see below for details.

KCC’s Household Waste Recycling Centres reopened on Friday 15 May, on a booking only basis. Please check here for details.

Please continue to check this page for updates. If you're not sure which bin or box is due next, you can always check your bin collection dates.

Garden waste service restarting

As you are aware, due to the Covid-19 pandemic and the resulting staff shortages, the garden waste collection service was suspended in order to prioritise key kerbside collection services such as refuse, food and clinical waste. The situation is now improving and more staff have been able to return to work.

The service restarted on Monday 11 May, so please put your garden bin out by 7am on your usual collection day, as you did prior to the suspension of the service. Check your collection dates online if you are not sure of when to put out your brown bin.

We understand that you will have more garden waste than usual. However we will not have the capacity to collect extra garden waste, so we can only take the waste contained in your subscribed bin(s). This means we are more likely to be able to complete all collection rounds on a daily basis so that everyone gets their scheduled collection. Please don’t overfill or compact the waste in the bins, as we may not be able to empty them.

Your subscription will be automatically extended to cover the three collections we were unable to carry out for you. We are sorry for any inconvenience caused.

New Subscriptions

For the next few weeks, whilst garden waste collections restart and we catch up with the back-log of garden waste accumulated, we’re still not able to accept any new subscriptions at this time. Service provision is being kept under review, and we will advise when we can reopen for new subscriptions on this page.

FAQ's

Please see frequently asked questions below:

What will I do with the extra garden waste I have stored in my garden?

You can feed the stored waste into your brown bin gradually over the coming weeks, or continue to home compost it. You can also book to take garden waste to KCC's Household Waste and Recycling Centres, please see link above.

Can I put out extra bags of garden waste with my bin?

We cannot accept any additional bags next to or on top of the bin. This is to ensure that we have capacity to collect from all our garden waste customers over the coming weeks.

Can I have a bonfire to burn my garden waste?

At this time it is far more likely that the smoke from any bonfires lit will impact neighbours who are either abiding by Government advice to stay at home, are self-isolating due to existing health problems or are key workers on downtime. We would therefore urge all residents to be considerate and think twice about the need to light a bonfire at this time in order to prevent the smoke affecting neighbours. More guidance at https://www.tmbc.gov.uk/services/environment-and-planning/pollution/nuisances/bonfire

Bulky waste services & Coronavirus

We are pleased to let you know that we restarted our bulky waste collection service on Monday 4 May. Thank you for your patience while the service was suspended.

Missed Collections

If your neighbours' bins/boxes have been emptied and yours has been accidentally missed, please complete the online form below. If you've already reported your missed collection by phone or online form, we will get back for your bin/box as soon as we can.

Please complete the online form rather than report missed collections by email, as this will speed up the process of the contractor being able to return for your bin or box. The online form goes direct to the contractor. You will receive an automated acknowledgement when submitting your online form - we cannot provide a personalised response in all cases. Apologies for any inconvenience caused.

Please do not use this form to report other issues such as damaged bins or green box orders. You can find a range of forms online here

Online forms

If you experience any issues with the waste related on-line forms please let us know by emailing waste.services@tmbc.gov.uk.

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Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

Visit Recycle For All to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

You can also request a range of other services online such as ordering green boxes, ordering bulky collections and reporting missing or damaged bins.