Waste Service Updates

Last Updated:

A21 Road Closure

Highways England is closing the A21 between Sevenoaks and Tonbridge for 10 days from Friday 14 February to Monday 24 February 2020 to carry out essential repairs. The closure is expected to cause delays to journey times and may affect the delivery of some council services, including recycling & refuse collections. Updates will be posted on this page throughout the closure under "Daily Collection Updates" below. More information about the A21 works and diversions is available from Highways England.

Online forms issue

The waste related online forms are available again.We apologise for the inconvenience caused. If you do experience any issues with on-line forms please let us know by emailing waste.services@tmbc.gov.uk. We apologise for the inconvenience caused.

Saturday Bulky Freighter Service

We are no longer able to use the Adpine, London Road site at Addington, therefore we will be using the Trottiscliffe Road site (lay-by opposite the golf course) instead. We are sorry for any inconvenience caused.

New Recycling Services

Read all about the new Recycling Services. There's lots of useful information about the new services - check out the FAQs for details, or sign up to the Garden Waste Subscription Service

Daily Collection Updates

This page will be updated by 9.30 am each day with updates on the previous day's collections. Please check here after that time for the latest information and before reporting a missed collection.

Recycling, Refuse & Garden Waste Collections

Our contractor reports that all roads were completed on schedule yesterday.

If your neighbours' bins/boxes have been emptied and yours has been accidentally missed, please complete the online form below. .

If you've already reported your missed collection by phone or online form, we will get back for your bin/box as soon as we can.

Missed Collections

Please complete the online form rather than report missed collections by email, as this will speed up the process of the contractor being able to return for your bin or box. The online form goes direct to the contractor. You will receive an automated acknowledgement when submitting your online form - we cannot provide a personalised response in all cases. Apologies for any inconvenience caused.

Please do not use this form to report other issues such as damaged bins or green box orders. You can find a range of forms at www.tmbc.gov.uk/waste

Thank you for your assistance.

Brown Garden Waste Bins

If you ordered your garden waste bin before 2 August, you should have received it by 30 September. If you have not received your brown bin yet, many apologies - please complete the online report form

If you ordered your garden waste bin between 3 August and 29 September, it should have been delivered by mid-November.

If you ordered your garden waste bin between 30 September and 8 November, it should have been delivered by the end of November ready for your service start date of 1 December.

If you ordered your garden waste bin between 8 November and 9th December, it should have been be delivered by the end of December ready for your service start date of 1 January.

If you ordered your garden waste bin from 9th December to 20th January, it will be delivered by the end of January for your service start on 1st February 2020.

If you order your garden waste bin from 21st January, It will be delivered by the end of February for your service start date from 2nd March 2020.

If you have not yet ordered a garden waste bin and wish to subscribe to the service, please do so here.

Collection Vehicles

On your recycling week one vehicle empties your green-lidded bin and green box. This is possible because the vehicle has two separate compartments inside that can be tipped separately. One side is for card & paper, and the other side for your glass, plastics & cans.

On some vehicles there is a third container on the side of the vehicle for food waste, however as there are greater quantities of food waste than originally anticipated, the contractor has introduced separate food waste collection vehicles on some rounds. This means your food waste may not be collected at the same time of day as the rest of your waste/recycling.

You may see the crews emptying green boxes or food bins into different "slave" bins before emptying this slave bin into the appropriate compartment on the vehicle.

On your refuse week the crew use a different vehicle which only has one compartment at the back in which to empty the black bin. Again some vehicles have a separate container on the side for food waste and some rounds will have a separate food waste vehicle.

The brown garden waste bin is emptied by a separate collection vehicle.

Food Waste Bins

All properties, apart from those who share communal refuse bins, should have received their food waste containers. If you have not, many apologies - please complete the online report form.

Collection Schedule

You can check your recycling & refuse collection schedule here. If you receive an error message, you will need to refresh the page before entering your postcode again.

Phone Issues

Recycle For All to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

You can also request a range of other services online such as ordering green boxes, ordering bulky collections and reporting missing or damaged bins.