Some of our services are being affected by the national shortage of HGV drivers. We update this page regularly with the latest information.
Current status of collections
- recycling (green-lidded bin and green boxes) – running to schedule
- food waste – running to schedule
- refuse (black bin) – running to schedule
- garden waste – suspended until further notice. You won't be charged for the period of suspension. Read about our one-off garden waste collections
If you’re not sure which bin is due for collection, you can check your collection dates.
Read about the driver shortage and what we are doing about it.
Options for recycling
Report a missed bin
If your bins have not been collected but your neighbours' have been, please complete the online form rather than report missed collections by email. This will speed up getting your bin emptied because it goes straight to the contractor. You will receive an automated acknowledgement when submitting your online form.
We have a separate form for reporting other issues such as damaged bins or green box orders.