Our service commitment

Planning officers within the development management team aim to respond to:

  • emails within 5 working days
  • phone calls within 48 hours 

If a response cannot be provided within these timeframes, we will contact you to provide an estimated timeframe for a more detailed reply, ensuring you are kept fully informed.

Please note: If the assigned officer is on leave, there may be a delay in responding. However, we remain committed to meeting our response targets as soon as they return.