Contact information for Tonbridge and Malling Borough Council:
- Email: customer.services@tmbc.gov.uk
- Telephone: 01732 844522
Our telephone lines are open 9am to 5pm Monday to Thursday and 9am to 4.30pm Friday.
For emergencies outside of normal office hours, please use the same contact number.
Check which council provides which service.
Our offices and Tonbridge Castle - Christmas opening times
- Thursday 18 December 2025: 09:00 – 17:00
- Friday 19 December 2025: 09:00 – 16:30
- Saturday 20 December 2025: 10:00 – 16:00 (castle)
- Sunday 21 December 2025: 10:00 – 16:00 (castle)
- Monday 22 December 2025: 09:00 – 17:00
- Tuesday 23 December 2025: 09:00 – 17:00
- Wednesday 24 December 2025: CLOSED
- Thursday 25 December 2025: CLOSED
- Friday 26 December 2025: CLOSED
- Saturday 27 December 2025: CLOSED
- Sunday 28 December 2025: CLOSED
- Monday 29 December 2025: 09:00 – 17:00
- Tuesday 30 December 2025: 09:00 – 17:00
- Wednesday 31 December 2025: 09:00 – 17:00
- Thursday 01 January 2026: CLOSED
- Friday 02 January 2026: 09:00 – 16:30
Visiting our offices
We operate an appointment system. Please contact us using the details above to book.
Our offices are located in Kings Hill and Tonbridge:
Kings Hill
Gibson Building
Gibson Drive
Kings Hill
West Malling
Kent
ME19 4LZ
Tonbridge
Tonbridge Castle
Castle Street
Tonbridge
Kent
TN9 1BG
Accessibility and additional services
Phone assistance
- We offer webchat through this website as an alternative to phone calls, it is best suited for less complex inquiries.
- We accept calls via the National Relay Service, and our back offices use language line services for translation.
Accessibility
- Kings Hill - Our Kings Hill office is fully accessible with step-free access and automated doors.
- Tonbridge Castle - The entrance through Castle arch is on one level but is steep and can challenging for wheelchair users without assistance. We have a lift available for direct access into the Castle Gateway from the front of the building.
Additional accessibility features
- Disabled toilets at our offices.
- Hearing loops at receptions.
