Contact information for Tonbridge and Malling Borough Council:

Our telephone lines are open 9am to 5pm Monday to Thursday and 9am to 4.30pm Friday.

For emergencies outside of normal office hours, please use the same contact number.

Check which council provides which service.

Visiting our offices

We operate an appointment system. Please contact us using the details above to book. 

Our offices are located in Kings Hill and Tonbridge:

Kings Hill
Gibson Building
Gibson Drive
Kings Hill
West Malling
Kent
ME19 4LZ

Tonbridge
Tonbridge Castle
Castle Street
Tonbridge
Kent
TN9 1BG

Office opening times over the Christmas and New Year period

  • Wednesday 25 December: offices closed
  • Thursday 26 December: offices closed
  • Friday 27 December: offices closed
  • Monday 30 December: offices open
  • Tuesday 31 December: offices open
  • Wednesday 1 January: offices closed

Accessibility and additional services

Phone assistance

  • We offer webchat through this website as an alternative to phone calls, it is best suited for less complex inquiries.
  • We accept calls via the National Relay Service, and our back offices use language line services for translation.

Accessibility

  • Kings Hill - Our Kings Hill office is fully accessible with step-free access and automated doors.
  • Tonbridge Castle - The entrance through Castle arch is on one level but is steep and can challenging for wheelchair users without assistance. We have a lift available for direct access into the Castle Gateway from the front of the building.

Additional accessibility features

  • Disabled toilets at our offices.
  • Hearing loops at receptions.