Anti-Social behaviour case review

What is it?

The Anti-social Behaviour, Crime and Policing Act 2014 introduced the Anti-social behaviour case review (formerly known as the Community Trigger). 

The Anti-social behaviour case review is a process which allows members of the public to ask their local Community Safety Partnership to review responses to incidents of anti-social behaviour.

The case review has been introduced to help ensure that agencies are working together to resolve incidents of anti-social behaviour that are affecting residents’ quality of life. We will do this by appropriately sharing information between agencies, reviewing the actions that have been taken and use available resources to try and reach a solution and make recommendations that will hopefully prevent the situation from reoccurring.

The review process does not replace the existing complaints procedures of individual organisations, or your opportunity to complain, when appropriate to the Local Government Ombudsman  or Independent Police Complaints Commission .

When can I use the Anti-Social Behaviour Case Review?

The Anti-Social Behaviour Case Review can be used if you have reported at least three incidents of recurring anti-social behaviour within the previous six months and the reports were made within one month of happening. These are incidents where the same behaviour, nuisance or problem has reoccurred, where you feel no effective action has been taken and where it was reported within one month of it happening.

We will need details of the date of each incident that you have reported, to who (name, organisation and/or Incident Reference Number – if available) and information about the anti-social behaviour incident you were reporting. You will also be asked to agree to allow your details and information about you to be shared with other agencies.

If you are acting on behalf of someone else, their consent will be needed before you can use the case review.

The case review process is not designed to replace existing anti-social behaviour reporting lines or for the reporting of general acts of crime, including hate crimes although these can be included in the number of incidents you have reported if you feel they were part of the anti-social behaviour.

To report an incident of anti-social behaviour please use our Help tackle crime and anti-social behaviour – Tonbridge and Malling Borough Council ( or call either 01732 844522 or 101.

If you or someone you know is being bullied, harassed or abused because of your race, religion, disability, sexuality or gender identity then you can report it via the independent Hate Crime Reporting line on 0800 138 1624.

Raise an anti-social behaviour case review

Alternatively write to us at:

Tonbridge and Malling Community Safety Unit
Tonbridge and Malling Borough Council
The Gibson Building
Gibson Drive
Kent ME19 4LZ





Contact the Community Safety Partnership

Telephone: 01732 844522