This accessibility statement applies to tmbc.gov.uk.

This website is run by Tonbridge and Malling Borough Council and we want as many people as possible to be able to use it. For example, that means you should be able to:

  • zoom in up to 300 per cent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text and navigation as simple as possible.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • some older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email customer.services@tmbc.gov.uk
  • call 01732 844522

If you would like to report an accessibility issue, please email corporate.communications@tmbc.gov.uk

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person

Our reception areas at Kings Hill and Tonbridge Castle have audio induction loops.

Regulations that apply to this website

Tonbridge and Malling Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

  • Some downloads in PDF, Word and Excel formats do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader

Content not within scope of the regulations

Many of our older PDFs, Word and Excel documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Read the regulations on Gov.uk

We will seek to ensure that any new PDFs or Word documents we publish on our main site meet accessibility standards.

Preparation of this statement

This statement was published on 29 June 2021.