Accessibility statement for tmbc.gov.uk
This accessibility statement applies to tmbc.gov.uk.
This website is run by Tonbridge and Malling Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
ReciteMe accessibility tools are available across the site to support users with additional accessibility requirements.
AbilityNet has advice on making your device easier to use if you have a disability.
We have also made the website text and navigation as simple and clear as possible.
How accessible this website is
We know that some parts of this website are not fully accessible.
Website functionality issues
- some interactive elements, including the webchat tool, are not fully accessible using keyboard navigation
- keyboard focus may be lost after interacting with the cookie consent banner
- at high zoom levels (400%), some text and interactive content may become invisible or obscured
- some webchat text does not meet minimum colour contrast requirements
- keyboard focus may be hidden behind other content when navigating at high zoom levels
- users cannot adjust line height or text spacing in some areas
Updates are scheduled that will address the above, these updates are to be compled by the end of February 2026.
Non-accessible content
PDFs and other documents
Some committee meeting PDF documents on this website are not fully accessible to screen reader software and do not fully meet the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.
This includes documents that:
- are missing correct document structure and heading levels
- do not have clear or descriptive titles
- contain tables or form fields that are not correctly tagged
We have an interim workaround in place for committee minutes to ensure users can access the information they need while longer-term improvements to document accessibility are completed.
We are also reducing our reliance on PDFs by moving content into accessible HTML webpages where possible. Where PDFs are still required, we are improving document templates and staff knowledge to ensure new documents meet accessibility standards.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents published before 23 September 2018 do not need to be made accessible unless users need them to access a service.
You can read more about the accessibility regulations on GOV.UK.
Feedback and contact information
If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:
- email customer.services@tmbc.gov.uk
- call 01732 844522
If you would like to report an accessibility problem, email corporate.communications@tmbc.gov.uk.
We will consider your request and respond as soon as possible.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
Visiting us in person
Our reception areas at Kings Hill and Tonbridge Castle are equipped with audio induction loops.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed above.
How we test this website
We use automated testing tools, including the Siteimprove Accessibility Checker, to check the accessibility of our website every five days.
We also carry out manual accessibility checks on a selection of pages and documents to identify issues that automated tools cannot detect.
What we’re doing to improve accessibility
- implementing an upcoming update to fix accessibility issues relating to the webchat tool
- implementing an upcoming update to resolve keyboard focus issues and improve text spacing and usability at high zoom levels
- using interim workarounds to ensure committee minutes remain accessible while document improvements are completed
- reducing the number of PDFs published on our website
- improving document templates so new content meets accessibility standards
Preparation of this statement
This statement was prepared on 29 June 2021.
It was last reviewed on 19 January 2026.