Administration
Confidentiality
5.1 The Council will ensure that the identity of persons contacting us, and any information supplied by them, is not revealed to a third party except:-
- where the law requires e.g. under Freedom of Information or Environmental Information Regulations;
- where the case goes to court or tribunal; or
- with the prior written agreement of the person supplying the information.
5.2 Persons wishing to remain anonymous may do so and information supplied in connection with breaches of legislation will be investigated where possible and feasible to do so. Where we are required to reveal the identity of a person who has contacted us we will inform the person accordingly.
Complaints
5.3 The Council will respond to complaints about the service it provides in accordance with the Council’s Complaints Procedure.
Implementation
5.4 Responsibility for implementation of this policy rests with the enforcement officers in the relevant departments. When the officer takes the view that enforcement action is required this will be discussed with their line manager and, if necessary, Head of Service who will decide on the appropriate action to be taken. This discussion should be recorded on the case file. Implementation will then be monitored by the relevant service head.
5.5 The Council's Scheme of Delegation specifies the extent to which enforcement powers are delegated to officers. Whilst delegation may often be to officers, in certain circumstances the decision to take enforcement action lies with the relevant Council Committee.
View the list of officer delegated powers.
Review of Policy
5.4 This policy will be reviewed and updated as required by legislation, guidance or other circumstances which may impact on the principles set out in this document.