Annex 4: Useful contacts
Police
Call 101 for information and advice or 999 in an emergency or where there's an immediate risk of harm.
Children's Safeguarding
Kent Children's Portal: Online referral
Worried about a child - Kent Safeguarding Children Multi-Agency Partnership
Phone: 03000 41 11 11 (Mon–Fri, 9am–5pm)
Email: social.services@kent.gov.uk
Adult Safeguarding
KCC Report Abuse form: Online referral
How to raise an adult safeguarding concern - Kent County Council
Phone: 03000 41 61 61 (Mon–Fri, 9am–5pm)
Email: social.services@kent.gov.uk
Out of Hours Contact: 03000 419 191
Local Authority Designated Officer (LADO)
LADO referrals should be made via the Kent Children’s Portal
More information: Local Authority Designated Officer (LADO) - Kent Safeguarding Children Multi-Agency Partnership
Prevent Referrals
If you're concerned someone may be at risk, you can make a referral or contact the Prevent team for advice.
Visit the website: Report Radicalisation or Extremism – Kent County Council
Email: prevent@kent.gov.uk
You can also call the ACT Early Support Line: 0800 011 3764
To make a referral to Prevent, download and complete the National Prevent referral form which should be emailed to preventreferrals@kent.police.uk
National Charities and Support Organisations
Change Grow Live – West Kent
A national health and social care charity offering free, confidential support for people facing challenges with drugs or alcohol, housing, domestic abuse, or mental and physical wellbeing. Services are tailored to individual needs and focus on helping people change direction, grow as individuals, and live life to its full potential
Visit the website: Drug & Alcohol Wellbeing Service - West Kent | Change Grow Live
NELFT – Kent Children and Young People's Mental Health Services
Provides mental health assessments, interventions, and evidence-based treatments for children and young people aged 0–18 in Kent and 0–19 in Medway. The service supports those experiencing emotional wellbeing difficulties or requiring diagnostic assessments for conditions like Autism or ADHD
Visit the website: Kent & Medway Children & Young People's Mental Health Service (CYPMHS) | NELFT NHS Foundation Trust
Kent and Medway NHS and Social Care Partnership Trust (KMPT)
KMPT delivers a wide range of adult mental health and learning disability services across Kent and Medway. They offer community-based, outpatient, and inpatient support, including crisis care, Safe Havens, and specialist services for people in urgent need of mental health support.
Visit the website: KMPT | Need help in a mental health crisis or emergency?
Age UK
Phone: 0800 055 6112
Visit the website: Age UK | The UK's leading charity helping every older person who needs us
Domestic Abuse Support – DAVSS
Domestic Abuse Volunteer Support Services (DAVSS) is a West Kent charity supporting victims of domestic abuse aged 16 and over. They offer confidential support, safety planning, court support, and advocacy through a professional volunteer model.
Visit the website: Visit DAVSS
Helpline: 01892 570538 (Mon–Fri, 10am–1pm)
Hourglass (Safer Ageing)
Phone: 0808 808 8141
Email: helpline@wearehourglass.org
visit the website: Hourglass
NSPCC Childline
If you are worried about a child call: 0800 1111
Visit the website: NSPCC | The UK children's charity | NSPCC
The Advocacy People
Home | The Advocacy People
The Advocacy People offer support for mental health, NHS complaints, and social care services, advocating for individuals in challenging circumstances.
The Young Lives Foundation (YLF)
The Young Lives Foundation: Listen - Support - Empower
The Young Lives Foundation is a children’s charity based in Kent, providing advocacy and youth programs. YLF works closely with Tonbridge and Malling Borough Council Housing Team and Social Services to support joint assessments for 16- and 17-year-olds who approach the council as homeless. They also offer wider advocacy services for children and young people.
Victim Support
Phone: 0808 1689 111
Visit the website: Home - Victim Support