TMBC believe that no resident should live in fear of domestic abuse. Those experiencing domestic abuse will always be met with empathy, support and a non-judgemental approach from staff. A victim/survivor’s disclosure is enough for us to provide emergency assistance.

This policy aims to outline how staff will respond to people approaching TMBC Housing for reasons of domestic abuse. It will also apply to those living in interim or temporary accommodation provided by the council.

The service will aim to:

  • Identify early signs of abuse and prevent further abuse by offering advice and support.
  • Provide victims/survivors with a consistent and survivor-led service which is sensitive to the households needs.
  • Ensure staff are fully trained and have the right skills to respond to DA with a focus on safety-led case management. Staff will also have a clear understanding of the Domestic Abuse Policy.
  • Work collaboratively with partners towards the prevention of DA.
  • To meet the requirements of the DAHA accreditation.