Anti-Social behaviour operational procedure

Tonbridge and Malling Borough Council employs one Anti-social Behaviour Officer (as of March 2021). At the time of writing this procedure, the Anti-social Behaviour Officer works office hours from Monday to Friday.

Tonbridge and Malling Borough Council is committed to ensuring that our staff are trained in the complexities of legislation and the law relating to ASB.

Staff are trained to work with complainants, witnesses, perpetrators and partnership agencies. Staff attend accredited training courses with reviews of their skills and training needs as appropriate.

Tonbridge and Malling Borough Council has agreed the following minimum standard of service in terms of addressing issues in relation to reported and referred incidents of anti-social behaviour to the Council’s Community Safety Team:

• We will make contact with the victim/witness as soon as we can, but we will aim to respond within a maximum of five working days.
• The incident to be fully investigated (if appropriate).
• The initial investigation should take no more than twenty working days depending on the complexity or severity of the complaint. Staff will maintain regular contact with you in the way and at the frequency agreed with you.
• Details will be recorded on our anti-social behaviour database.
• If a multi-agency response is required, the Anti-Social Behaviour Officer will raise with the appropriate agencies and co-ordinate a response if appropriate.
• Explore additional measures for gathering evidence and seek permission of the victim/witness if required.
• Regular updates to victim/witness throughout the investigation.
• On completion of the investigation, victim/witness to be informed of the outcome and also the reasons for that outcome.
• Any feedback received as a result of an investigation is reviewed.
• If dissatisfied with the outcome explain procedures for complaining to Tonbridge and Malling Borough Council to have their complaint investigated.