Paying your council tax bill

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Request a Copy Bill

If you would like a copy of your most up-to-date bill, we can send it in the post to you.

Complete the online request form.

Methods of Payment

We strongly recommend that you pay your council tax by Direct Debit. This is the most convenient method because your payments are automatically sent to us by your bank. Direct Debit is also a very safe method because you are guaranteed a full and immediate refund in the unlikely event that anything goes wrong. You also have a wider choice of payment date. You can pay on the 1st, 5th, 10th, 15th, 20th or 25th of the month.

If you would like to set up a Direct Debit to pay your council tax please go to our Direct Debit page to either complete an online direct debit instruction or to view our printable form.

Alternatively, a Direct Debit can be set up over the phone - simply dial (01732) 876388

Other payment methods

By debit or credit card - Use your debit or credit card to pay by telephone on 01732 876099 or pay online. Please note that a charge is made when paying by credit card.

Internet banking - If you do not wish to pay by Direct Debit, you can ask your bank to send us your payment, quoting our bank account number 84556684 and sort code 55-81-07. Please remember to quote your council tax account number as well.

If you do not pay by Direct Debit, your payment must reach us by the 1st of each month.

Should you wish to pay in person, our offices are located at

Gibson Building,
Gibson Drive,
Kings Hill,
West Malling,
Kent, ME19 4LZ

and at

Tonbridge Castle,
Castle Street,
Tonbridge,
Kent TN9 1BG

The offices are open for payments between 8.30 am and 5 pm, Monday to Friday.

Please send postal payments to the Gibson Building address.

If you have been paying using a payment card at Post Offices or Paypoint kiosks, please be aware that that this facility is being withdrawn from 30 June 2017. After that date, please make payments using one of the alternative methods listed above.

Payment Frequency

Unless you tell us otherwise, we will assume that you wish to pay your council tax by monthly instalments. The instalments will, normally, be spread over 10 months, running from April to January.

You may request to pay your council tax over 12 months to reduce the monthly instalment due. You can also choose to pay quarterly, half-yearly or by a single annual payment. If you would like to use one of these options, email us.