Parking problems need to be reported to the organization which has the legal power to help. Depending on the type of problem, this will usually be either our Civil Enforcement Officers (CEO's) or the Police, but it may also be Planning Enforcement, the DVLA or Waste Services.
Everyone should comply with the Highway Code.
Civil Enforcement Officers (CEO's) carry out the following roles on the public highway
- Enforcement of parking restrictions such as double yellow lines, single yellow lines (including pavement and verge parking where there are yellow lines as these apply to all of the highway not just the road)
- Enforcement of dropped kerbs for pedestrian use
- Enforcement of dropped kerbs to multiple properties
- Enforcement of our car parks
What can and cannot CEO's do
Civil Enforcement Officers only legal power is to issue a Penalty Charge Notice if they witness the contravention. They cannot issue a Penalty Charge Notice based on photographs from the public or take action to remove a vehicle. CEO's do not have any legal powers for parking enforcement on roads that have not been adopted.
How to report problem areas where CEO's can enforce
First check if the road is public highway and has been adopted by Kent County Council. Our CEO's can not enforce unadopted roads (also termed private streets).
Email email@example.com with the location, what the parking restrictions are and what is happening and approximate days and times. Please note that we do not provide a service where a CEO will immediately be sent to a reported location, although they do operate morning, afternoons and evenings.
The Police have other legal powers and might be able to assist, subject to their work load and priorities, with matters such as speed limit enforcement, obstruction and vehicles left in a dangerous position. We understand that obstruction only takes place if it is impossible to gain access to or leave a driveway when needed. We also understand that obstruction does not apply if a vehicle is parked on a pavement and it is still possible to go round that vehicle, even if it means going on a road or verge.
What the Police can do
Depending on the offence, Police legal powers include fines, fixed penalty notices, prosecution and removal of vehicles.
How to report problem areas where the Police can enforce
Contact your Local Policing Team with queries relating to speeding enforcement, obstruction and vehicles left in a dangerous position.
In an emergency, when life is in immediate danger or a crime is in progress, call 999.
Pavement and verge parking
Kent Police may be able to assist, subject to their work load and priorities, using their powers in relation to obstruction, however, we understand that obstruction does not apply if a vehicle is parked on a pavement or verge and it is still possible to go round that vehicle, even if it means going on a road or verge.
In other parts of Kent there have been trials of specific footway parking bans on particular streets. To make these bans enforceable by CEO's there needs to be a significant amount of obtrusive signing to accompany the traffic regulation order.
This Council is not considering introducing specific footway parking bans at this time.
HGV and commercial vehicles
Information and who may be able to help when problems are caused by HGV or commercial vehicles parking on the highway.
Owners with many vehicles
We cannot restrict how many vehicles anyone has or parks in a road.
Lack of places to park
Due to increasing car ownership there is increasing pressure for parking in residential areas, but it is the responsibility of the owner of each vehicle to make suitable provision for storing it when not in use. It cannot be assumed that parking on the road will be available, and in cases where it causes an obstruction or is against the Highway Code, parking restrictions may be introduced.
Vehicles that should not be parked on the road
- with red/white trade plates – report to the DVLA email: Trade.Licensing@dvla.gsi.gov.uk with details of the alleged offence, the make/model of the vehicle and if possible the relevant trade number plate
- with their registration (number) plate covered or obscured – report to Police with vehicle details
- with no tax – check online –report to DVLA with vehicle details
- with no insurance, if this is suspected report to the Police with vehicle details. Vehicles may be covered by trade insurance.
- With no MOT – check online – report to the Police with vehicle details
If a business, such as car sales or garage, leave their vehicles on the road, it may be in breach of planning control. Report to Planning Enforcement with the name and address of the business, where the vehicles are being parked, why you think that the vehicles are related to the business and the impact the parking has on you.
- Email: firstname.lastname@example.org
- Post: Planning Enforcement, Tonbridge & Malling Borough Council, Gibson Drive, Kings Hill, WEST MALLING ME19 4LZ.
Vehicles advertised for sale on the road
With supporting evidence of a significant nuisance being caused by such activities, it may be possible to take action against a business when two or more cars, advertised for sale, are left on the road within 500 meters of each other. This should be reported to Waste Services with the location and vehicle details and description of the nuisance being caused by such activities. As with all vehicles parked on the highway, they must be taxed, insured and have an MOT. Action cannot be taken against private individuals selling their own car(s).
Vehicles being repaired on the road
With supporting evidence of a significant nuisance being caused by such activities, it may be possible to take action when vehicles are being repaired on the highway. This should be reported to Waste Services with the location and vehicle details and description of the nuisance being caused to you. Action cannot be taken against anyone carrying our emergency repairs within 72 hours of the breakdown or accident.
Privately owned land or land owned by Housing Associations
The land owner, or manager of privately owned land can arrange their own parking controls, and enforcement, on land that they own. We have no legal powers to introduce or enforce parking restrictions on private land. Land ownership information is held by Land Registry.
Requests for more parking restrictions
Parking restriction requests for safety related parking restrictions and congestion management should be made to Kent County Council, as they are the highway authority and deal with road safety issues. They can be contacted through their Highways section.
Parking restriction requests for amenity parking issues can be made to email@example.com including the location, what parking problems are occurring with approximate days and times and what parking restriction is requested. More information on how we deal with changes to parking restrictions.
You may wish to contact your local councillor to discuss your concerns. Contact information for your local councillors is available following the instructions below. This facility is only available when using Chrome (not Internet Explorer).
- Scroll down to the heading ‘Our Borough', select ‘Services local to you’
- Type Your PostCode, then select your address
- Select 'Your Government'. The Ward name and councillors for that ward will then appear. By selecting each Councillors Details, you will see their contact information.