Incorrect 'Registered Keeper' details and Penalty Charge Notices

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When a Penalty Charge Notice (PCN) is issued by TMBC it is initially the responsibility of the driver to resolve.

However, if a PCN has been issued and has either not been paid or challenged, the next step in the legal process is for us to contact the vehicle’s Registered Keeper as they become liable for the PCN from this stage onwards.

We apply to the DVLA for details of the vehicle’s Registered Keeper for the date that the PCN was issued. The DVLA information is based on the Registered Keeper details from each vehicle’s V5 document (log book).

It is a legal requirement that the information relating to the Registered Keeper of a vehicle is correctly updated to DVLA – this is partly the responsibility of the previous owner and the new owner to complete the appropriate sections of the V5 when a vehicle is sold, and we advise that vendors keep evidence of the date of sale and address details of the buyer.

We can only use the Registered Keeper information supplied to us by the DVLA and we have to rely on this as the most up to date vehicle information. We do not have any way of changing Registered Keeper details held by the DVLA, and cannot accept change of Registered Keeper details from anyone other than the DVLA.

If you receive correspondence relating to a PCN but you sold the vehicle and were not the registered Keeper when the PCN was issued (or have never owned the vehicle)

  1. You will need to contact the DVLA to change the Registered Keeper details. If you do not do this, they will continue to provide your details as the Registered Keeper.
  2. To stop the PCN process you will need to provide us with the letter from DVLA confirming that you were not the Registered Keeper at the date the PCN was issued.

If you have moved into a house and a previous occupants details are still being provided as a Registered Keeper

Penalty Charge Notices are issued to the Registered Keeper of a vehicle. If you were not the Registered Keeper at the time the PCN was issued then you are not liable for the Penalty Charge.

  1. Post should be returned to sender ‘No longer at this address’
  2. You will need to contact the DVLA as the Registered Keeper of the vehicle has not provided them with their change of address. If you do not do this, they will continue to provide your address as the Registered Keepers.
  3. Once DVLA have changed the Registered Keeper details (address), please provide us with the letter from DVLA confirming that the vehicle is no longer connected to your address.

How to tell DVLA you have sold, transferred or bought a vehicle

This can only be done through the DVLA