Help for those who are Rough Sleeping

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Sleeping Rough, or worried about someone who is

Tonbridge & Malling Borough Council works closely with partners to ensure that all of those out on the streets get access to advice, assistance and where required accommodation.

If you are rough sleeping or you are worried about someone who is, you can get in touch in the following ways;

  • During office hours report to us by email at This report will go to our Rough Sleeper Coordinator who will ensure that action is taken.
  • Out of Hours (after 5pm and before 08.30am), you can call: 01732 844522.
  • You can contact Porchlight via its 24 hour helpline on 0800 5677699 or website
  • Alternatively a report can be made to Streetlink at Streetlink also has a smartphone app that can be downloaded.

Severe Weather Emergency Protocol (SWEP)

Tonbridge & Malling Borough Council provides accommodation to rough sleepers during spells of severe weather, usually between October and March, but we do sometimes activate it at other times of the year if required.

If you see someone Rough Sleeping and you think that they are suffering the effects of exposure to the weather, then immediately dial 999.

We notify our network of partners, which includes Porchlight, Voluntary Agencies, Local Faith Groups and others that SWEP has been activated and they can refer rough sleepers to us for accommodation.

If you are rough sleeping you can also self-refer by contacting the Housing Options and Support Service on 01732 876067 during office hours or 01732 844522 out of hours.