New Improved Recycling Collections 2019

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New Improved Recycling Collections 2019

Tonbridge & Malling Borough Council and Tunbridge Wells Borough Council have awarded an eight-year contract for a new recycling and waste collection and street cleansing service to Urbaser Ltd, a resource and waste management company.
The new contract, which began on 1 March 2019 in Tonbridge and Malling and on 30 March 2019 in Tunbridge Wells, will see Urbaser Ltd providing a greatly improved recycling service to 101,000 homes as well as enhanced street cleansing services across both boroughs.

Urbaser Ltd has been delivering environmental services across the world since 1993. Its parent company is the third largest environmental services provider in Europe, and also operates in Asia, North Africa and South America. In the UK, Urbaser Ltd has won 11 local municipal waste services contracts since 2010. Other local authority clients include Gosport Borough Council, Waltham Forest Council, Burnley Borough Council, Royal Borough of Windsor & Maidenhead, and East & North Hertfordshire District Councils.

For some years, residents have been asking us to collect more materials for recycling from home and the new contract will give us the opportunity to do this. Charging for green waste collections (as the majority of local authorities now do) means that we can greatly expand our kerbside collections to include plastics, cartons, cans and glass, and a separate weekly food waste collection. We will also be offering a kerbside collection of textiles, small electrical items and household batteries.

What will the new service include?

In both boroughs, the new service will include:

  • A weekly food waste collection;
  • A fortnightly collection of waste, which can’t be recycled;
  • A fortnightly collection of mixed dry recyclables (plastics, cartons, tins, cans and glass) in a wheeled bin with a separate container for paper and card;
  • Separate collections of textiles, household batteries and WEEE (waste electrical and electronic equipment) and
  • The separate fortnightly collection of garden waste (as an “opt in” charged service).

Tonbridge and Malling Cabinet Members recommended an annual fee of £40 for the fortnightly collection of garden waste with a special introductory offer of £35. To encourage take-up, residents signing up within the discount period will also guarantee the ‘Early Bird’ price for the second year. It is hoped that the new service will improve collection services for residents and increase recycling rates. You can sign up for the "early bird" from 9am on 7 May 2019

When will the new service start?

The new contract will begin on 1 March 2019 but initially services will continue as normal while the logistics of the roll out of the new service are finalised. The new recycling collections will commence from 30 September 2019

For more information

Progress on this project is being regularly reported to the Street Scene & Environment Advisory Board, and those reports can be found on the relevant page of our website.

A promotional booklet was distributed to all homes in the borough By Urbaser in late February.

A second leaflet will be distributed with your Council Tax bill.

We are holding a number of roadshows where you can talk to the team about the changes

The following links answer a number of frequently asked questions on the service areas.

If you are unable to find the answer to your question in this list of FAQs please email

Please visit our standard waste contact page to carry out a range of services including reporting missed bins or ordering a bulky collection.