Customer services

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Contact Us

For the most convenient way to access services, contact us.

This Is Me cards

Details of the This Is Me card scheme.

Tell Us Once

Tell Us Once reduces the amount of time you need to spend contacting government departments and organisations when someone dies, because you provide all the information to the Department for Work and Pensions (DWP) who then pass that information on to the people who need to know. Find out more about Tell Us Once.

Tonbridge Gateway

Working with Tonbridge Gateway Partners, Tonbridge Gateway offers something for everyone, from skills learning to housing advice, access to voluntary organisations and Kent County Council services.

Details of Gateway's location.

Tonbridge Gateway has a Changing Place which provides a safe and discreet area in which to wash and change. Carers are able to make use of the adjustable changing-bed and sink, shower and toilet, and electric hoist.

Please note that parking at Gateway is limited to 30 minutes.

Information about Gateway across Kent.

Gateway is the new way to find public and voluntary services with the added convenience of being in a town centre or high-street location. Comfortable, modern places make it easier to reach specialist, voluntary and charitable agencies. There are currently (Oct 2009) seven physical Gateway locations across Kent in Ashford, Dover, Maidstone, Tenterden, Thanet, Tonbridge and Tunbridge Wells, and two Mobile Gateway giving access to rural and hard-to-reach communities across the county. The aim is to have 16 physical Gateway, and three Mobile Gateway across the county by 2016.

If you are a public sector, voluntary or other organisation wishing to discuss visiting Gateway to learn more about the model please contact the Gateway Manager 01732 876271 or email

For articles and supplements about Gateway in Kent, visit the Gateway micro-site hosted by the Guardian Public at Guardian Gateway.

General Data Protection (GDPR)

From 25 May 2018 the General Data Protection Regulation (GDPR) comes into effect. We collect and store your data in accordance with the General Data Protection regulations 2018. To see what we store and how we use and share your information open the Customer Services privacy notice.