Front line staff

Last Updated:

Solving your problems

Your first contact for straightforward complaints

Benefits (Council Tax/Housing)

Email - financial.services@tmbc.gov.ukPhone - 01732 876376

Council Tax

Email - financial.services@tmbc.gov.ukPhone - 01732 876388

Dogs - noisy/stray

Email - dog.warden@tmbc.gov.ukPhone - 01732 876181

Housing advice/homelessness

Email - housing.services@tmbc.gov.ukPhone - 01732 876067

Licensing

Email - licensing.services@tmbc.gov.ukPhone - 01732 876368

Noise/Pollution control, including bonfires, smoke and dust.

Email - environmental.protection@tmbc.gov.ukPhone - 01732 876184

Parking enforcement (tickets)

Email - parking.office@tmbc.gov.ukPhone - 01732 876034

Planning applications

Email - planning.applications@tmbc.gov.ukPhone - 01732 876230

Planning enforcement

Email - planning.enforcement@tmbc.gov.ukPhone - 01732 876302

Recycling, refuse collection, bulky waste and street cleaning

Email - waste.services@tmbc.gov.uk
Phone - 01732 876147

Streetline - including:

  • Abandoned vehicles
  • Dog fouling
  • Flooding
  • Fly-tipping
  • Graffiti
  • Litter
  • Overflowing recycling sites

Phone - 01732 876060 or use the online reporter

Public rights of way, footpaths and bridleways.

Kent County Council's Contact Centre
e-mail prow@kent.gov.ukPhone - 08453 450210

  • Road and pavement maintenance and repairs. Street lighting and signs. Traffic management
  • Flooding of highways
  • Road side grass cutting and hedge/tree trimming
  • Gritting/salting of roads
  • Roadworks
  • Scaffold and skip licences
  • Trees on the highway.

Kent County Council's Highway Services Helpline
e-mail kent.highwayservices@kent.gov.ukPhone - 03000 418181

I'm still not sure who to contact!

Simply call our main switchboard on (01732) 844522 and our receptionists will connect you with the right service.