Change of circumstances

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Your entitlement to Housing Benefit and/or Council Tax Reduction is based on the information on your application form. Your entitlement might change if your circumstances change.

If your circumstances change this may also affect your Council Tax Reduction. Please see Council Tax Reduction - Change of circumstances.

You must tell us, in writing, about changes in your circumstances as soon as they happen. If you don't tell us about these changes promptly you may lose out on extra benefit. You might have a change which increases the amount of benefit we can pay you. If you tell us about the change within one month of it happening we can pay you the additional benefit, normally, from the Monday following the date it happened. If you tell us about the change more than one month after it happened we will only be able to pay you the additional benefit, normally, from the Monday following the date you told us about it.

For example, if you do not notify us, within one calendar month, of an increase in your rent or a decrease in your income, you may not get the additional benefit due from the date of the change. However, if you inform us of a change that decreases the amount of benefit we can pay you, we will take it into account from the date it happened.

You must tell us about:

This depends on whether you get Pension Credit.

If you get the Guarantee Credit part of Pension Credit you only need to tell us about the following:

  • Changes to the amount of rent you pay
  • Any change concerning any non-dependant who lives with you. This includes a change to a non-dependant's income. A non-dependant is usually someone age 18 or over, such as an adult son
  • If you are likely to be away from home for more than 13 weeks
  • If you move address

If you only get the Savings Credit part of Pension Credit you must tell us, in addition to those changes listed above, about the following:

  • Changes concerning dependent children
  • Changes to any Child Tax Credit you receive
  • If your capital goes above £16,000
  • If the income, or capital, of any partners not included in your Pension Credit claim changes
  • Changes in the number of people who live with you
  • If you move address

Whichever part of Pension Credit you get, we would advise you to tell us if you stop getting it.

If you don't get Pension Credit you must tell us about the following:

  • Changes to the amount of rent you pay
  • If you stop, or any member of your household stops, getting income based Jobseeker's Allowance
  • If your, or any partner's, income or capital changes (including income from other state benefits)
  • If you change address
  • When you go, or any partner goes, into hospital
  • The birth of a child
  • When a dependent child leaves school
  • If any person leaves or joins your household
  • Any change to, including the income of, any non-dependant who lives with you. A non-dependant is usually someone age 18 or over, such as an adult son.

To report a change of circumstances

Please complete a change of circumstances form. Alternatively, you can email us the details.

Further Information

If you are unsure whether to tell us about a change, please email us. Alternatively, you can contact the benefits team on 01732 876376.

Once you have told us about a change

We will contact you to tell you if the change has affected your Housing Benefit and/or Council Tax Reduction, and by how much. If you haven't heard from us, within two weeks, telling you about the change, you should contact the benefits team.