Housing Benefit & Council Tax Reduction Online

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You can manage your Housing Benefit and/or Council Tax Reduction claim using our Citizen Access online system.

You are currently able to:

  • Report a change of circumstances
  • Register to view your letters online. These explain how your entitlement has been calculated.

The only way to see your Council Tax Reduction letter is by viewing it online. The paper copy is no longer sent by post.

Please be aware that the system may be unavailable for a short time between midnight and 2am each day.