COVID-19 Self Isolation

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If you have been contacted by NHS Test and Trace and have been told to self-isolate, you may be entitled to financial support.

Test and Trace Support Payment

If you meet all of the following eligibility criteria, you are entitled to a Test and Trace Support Payment of £500:

  • You have been told to self-isolate by NHS Test and Trace on or after 28 September 2020.
  • You are employed or self-employed.
  • You cannot work from home and will lose income as a result.
  • You are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

Making an Application

Please ensure that you have the below information available before starting the application:

  • National Insurance number
  • Your 8-character NHS Test and Trace Account ID
  • Your most recent bank statement, wage slip or proof of self-employment

Once you have the above details to hand, please complete the application form.

Once we have assessed your application, if you are entitled to a payment, we aim to process your payment within 3 working days.

Who is not eligible?

You will not be eligible for the scheme if you:

  • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • Continue to receive full wages while you self-isolate.
  • Can work from home during a period of self-isolation.
  • Are no longer required to self-isolate i.e. your period of self-isolation ended before the Self-Isolation Payment Scheme launched (28 September 2020)
  • Have not received a notification from NHS Test and Trace telling you to self-isolate. Eligible individuals can make a claim up to 14 days after their period of self-isolation ended. If you think you may be entitled to financial support in the form of the Test and Trace Support Payment, please complete this form and supply the supporting evidence as detailed.

Discretionary Payments

You may be eligible for a £500 discretionary payment if you meet all the other eligibility criteria above, but:

  • you do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit; and
  • you will face financial hardship as a result of not being able to work while you are self-isolating.

This application is for one person only and any further applications within the same household must be made by each individual.

Applications from parents and guardians who are caring for a child or young person who is self-isolating

The Test and Trace Support Payment scheme (TTSP) is being extended to parents and guardians who are not legally required to self-isolate, but who need to take time off work to look after a child or young person who is self-isolating. Applicants will need to satisfy the other eligibility criteria for the main scheme or their local discretionary scheme to receive the payment.

From 8 March 2021, parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment or discretionary payment if they need to take time off work to care for a child or young person who is required to self isolate.

Applicants must meet all the criteria below:

  • they are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period.
  • they are employed or self-employed.
  • they cannot work from home while undertaking caring responsibilities and will lose income as a result.
  • they meet all the other means-tested eligibility criteria for a Test and Trace Support Payment or locally determined criteria for a discretionary payment.

The child or young person:

  1. is aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHC)) and normally attends an education or childcare setting.
  2. has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19.

Backdating

The child or young person must have been told to self-isolate on or after 8 March 2021. Applications can be backdated to this point and the parent or guardian will be eligible for the payment if they meet all the other eligibility criteria (for the main scheme or the discretionary scheme).

Applying as a parent or guardian who has not been told to self-isolate by NHS Test and Trace

To apply for a main payment or discretionary payment, parents or guardians will need to provide the usual supporting evidence and information (excluding their own NHS Test and Trace Account ID number).

Applicants will also need to self-declare:

  • their child’s name.
  • their child’s age.
  • their child’s main address
  • the child’s education (school) or care setting and year group. This should include contact details for the setting (at least one of an email address and/or phone number)
  • their child’s first day of self-isolation
  • whether their child has an Education, Health and Care Plan. This is to support applications from parents and guardians of young people between 16 and 25 who have additional support needs.

Supporting evidence about the child or young person

Applicants will need to provide either:

The child’s eight-digit NHS Test and Trace ID number. This is for parents and guardians of children or young people who have received a notification directly from NHS Test and Trace telling them to self-isolate.

OR

A communication from the child or young person’s education or childcare setting confirming that they have to self-isolate. This is for parents and guardians of children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive.

OR

A screenshot of a young person’s NHS COVID-19 App notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan. This is for parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App.

Local authorities must not accept applications without at least one of the three pieces of supporting evidence listed above.

Fraud

  • You may face prosecution if you have manipulated or falsified your position in order to obtain these payments, including failure to self-isolate which puts others at risk. Any payment made as a result of fraud may be subject to claw back, as may any grants paid in error.
  • The Government is supporting Local Councils to make the necessary checks to ensure payments can be verified and have been made correctly.

Data Sharing

The information you submit here will be processed by Tonbridge and Malling Borough Council. We need your consent so that we can access your records in the NHS Test and Trace system to confirm that you are eligible for the Self-Isolation / Test and Trace Payment Scheme. You can find more information on this via the NHS Test and Trace Privacy Notice

Policies

The policies for our standard and discretionary schemes are available for you to view.

Further information

More information about services that may be available to you can be found on our Coronavirus page.