Refund statement

Last Updated:

CREDIT / DEBIT CARD REFUNDS

Please Note: For leisure facility booking refunds please contact the relevant leisure centre directly.

If you require a refund of a payment that has already been processed please contact the Council’s Income Team at incometeam@tmbc.gov.uk

The following information will need to be provided –

  • Contact Details
  • Reason for requesting a refund
  • Receipt number
  • Date of payment
  • Amount of payment
  • Reference number (invoice or account number)

Your request will be forwarded to the Department responsible for the provision of the service that you have paid for. The Department will then verify that the refund is valid and issue instructions to the system administrators authorising the refund.

Please note that the reversal of a payment that relates to a valid debt may result in the instigation of recovery action without further notice.