Bus stops and bus shelters
The difference between a bus shelter and a bus stop
A bus stop is a designated place where buses stop for passengers to board or leave a bus.
A bus shelter is a covered structure at a bus stop providing protection against the weather for people waiting for a bus.
Report a damaged bus shelter
1. Online
Report a problem with a bus stop post, sign or an electronic arrival time display unit
These are both the responsibility of Kent County Council. Their Transport Integration Unit have an arrangement with the bus operators and a contractor to update the timetable information that is displayed at stops. Their contact details are shown below:
Transport Integration
Commercial Services
Gibson Drive
Kings Hill
West Malling
ME19 4QG
Tel: 08458 247 800
email: transport.integration@kent.gov.uk
For more information on public transport in Kent please visit the Kent County Council website.
Ownership of bus shelters
Bus shelters in this council's area are owned and maintained by one of 4 organisations.
1. The majority of bus shelters are owned by a company called Clear Channel. This council has entered into an agreement with Clear Channel whereby, in return for sole advertising rights, shelters are provided and maintained at no cost to the borough.
2. This council owns shelters in Blue Bell Hill, Larkfield, Hadlow and West Malling.
3. Parish councils own shelters located all over the Borough except for Tonbridge which does not have a parish council.
4. Privately owned bus shelter. This is located in Larkfield - Chaucer Way above Tesco opposite the footpath with Sassoon Close. Between the surgery and Macaulay Close. This bus shelter is owned by Tesco.
List of shelters owned by ClearChannel and Tonbridge & Malling Borough Council
Other facilities that bus shelters can have
Subject to site restrictions, where possible, each Clear Channel shelter is provided with a seat or 'perch' and an internal courtesy light.
The shelters that Clear Channel provide may or may not include advertising panels. Formal planning permission is required for the installation of a shelter displaying advertising.