Penalty Charge Notices

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Penalty charge notices are issued when a vehicle has not been parked correctly.

Paying

You will need the Penalty Charge Notice number and Vehicle Registration number to be able to pay. You can pay:

  • Online. You will not be able to access your case online until the working day after the penalty charge notice was issued. If you have spam control please make sure you check for a reply.
  • By Automated payment line 01732 876099 available 24 hours
  • By telephone 01732 876034 8.30am to 5pm Monday to Friday
  • In person at our Council offices at Tonbridge Castle and Kings Hill
  • By post. To pay by post you will need to address the envelope to Financial Services at our Kings Hill address, write the full Penalty Charge Notice number on the back of your cheque including the TN or KO prefix and enclose the completed payment slip.
  • It is important that you retain proof of postage as you will need to produce this in the event of late or non-delivery

The right to make an informal challenge

If you believe that there is a reason why you should not pay a Penalty Charge Notice, you can make a challenge.

Challenges can be made either online or in writing. This should be done within 14 days to retain the discount. You will need the Penalty Charge Notice number and Vehicle Registration number.

If you choose to challenge by post it is important that you retain proof of postage as you will need to produce this in the event of late or non-delivery of your challenge.

Challenges can not be taken by phone.

Preparing your online challenge

You will be able to attach evidence to your challenge by scanning or photographing the evidence and saving as a Jpeg file. Please ensure you have your evidence ready to attach before starting the online challenge process.

Know your parking rights advice from the British Parking Association

Charges

  • Full Cost £70 for Higher Band Contraventions
  • Full Cost £50 for Lower Band Contraventions
  • Discounted Cost £35 for Higher Band Contraventions if paid within 14 days of the date of issue
  • Discounted Cost £25 for Lower Band Contraventions if paid within 14 days of the date of issue

Do not ignore the Penalty Charge Notice, failing to either pay or make a challenge will result in the cost increasing.

Further information

The Police are responsible for parking contraventions:

  • where there are no on-street restrictions
  • where there are white lines
  • obstruction on the highway or pavement
  • all moving traffic offences
  • any other traffic offences

We can only enforce where there is a legal order in place.

Civil Enforcement Officers are not authorised to cancel a Penalty Charge Notice once it has been issued. This can only happen when office staff have received an informal challenge, referred to all notes and photographs taken by the Civil Enforcement Officer and a decision made to cancel.

We are a member of Parking and Traffic Regulations Outside London (PATROL).

Kent Parking Group has published guidelines for the consideration of challenges against Penalty Charge Notices.