Local government ombudsman
If you are not satisfied with our response at Stage 3, you may take your complaint to the Local Government Ombudsman. The Ombudsman provides an independent national service that investigates complaints against councils. However, the Ombudsman requires that you first try to find an answer through the council's own complaints procedure.
The LGO can also help in the case of complaints by children and young people, which it can investigate without the complaint first going through the Councils own complaints procedure. Leaflets about what the Ombudsman does are available from the Council or directly from the Ombudsman's office at the following address:
Local Government Ombudsman
Telephone: 0845 6021983 or www.lgo.org.uk