Waste Service Updates

Last Updated:

Refuse & Recycling Collections

All kerbside refuse & recycling collections are taking place as scheduled (see below re Bank Holiday collections).

Phone system issues

If you have difficulty getting through to us by phone, please check our web pages at www.tmbc.gov.uk/waste to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

North Farm Waste Facility

KCC operate a Household Waste Recycling Centre (HWRC) and a Waste Transfer Station (WTF) at North Farm in Tunbridge Wells. Following a fire at the WTF they need to close the facility to carry out repairs and are taking the opportunity to carry out improvements to prolong the life of the site. The site will be closed from 18 September for around ten weeks. This will impact both on our residents that use the HWRC and some of our refuse collection crews that use the WTF to dispose of black bin waste as well as some waste from the bulky collection service & Saturday freighter service.

As a result of the closure, a number of our collection vehicles that would normally tip at North Farm will have to travel direct to the energy-from-waste plant at Allington or the WTF at Dunbrik, near Sevenoaks. We have been working with KCC and our contractor, Veolia, to minimise disruption to our refuse & bulky collections during this ten week closure, which means we have had make some changes to our collection routes for that period.

However, so long as residents have their bin out by 7am on their normal collection day, they should experience no disruption, apart from the bin being emptied earlier or later than normal that day. As we don't give time slots for the bulky collection service, those customers should notice no change.

Details of alternative HWRCs for residents to use during the closure can be found on KCC's website. Alternatively they may wish to make use of our Bulky Collection Service.

We will be closely monitoring the revised arrangements once North Farm closes to keep disruption to a minimum.

Borough Green Recycling Site

The recycling site at Quarry Hill was closed earlier this year. We now have a new recycling site at Borough Green Railway Station, as of 1 September.

Cannon Lane Recycling Site

The owners of the old B&Q site, Cannon Lane, asked us to remove our recycling banks whilst they carried out resurfacing works. As of July 2017, the banks are located just around the corner in the car park of Swanmead Sportsground, next to Tonbridge Golf Centre.

Phone system issues

If you have difficulty getting through to us by phone, please check our web pages at www.tmbc.gov.uk/waste to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

If your scheduled collection has been accidentally missed please complete the missed bin form.

You can also request a range of other services online such as ordering green boxes for your paper & cans, ordering bulky collections and reporting missing or damaged bins.

Waste Services Team: waste.services@tmbc.gov.uk