Waste Service Updates

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Refuse & Recycling Collections

All kerbside refuse & recycling collections are taking place as scheduled.

Bank Holiday collection arrangements can be found here.

Glass & Can Banks

Currently one of our two recycling collections is out of service due to maintenance issues.

Two specialist vehicles operate across the boroughs of Tonbridge & Malling and Tunbridge Wells, emptying in excess of 500 glass & can banks. Many of the banks are emptied two or three times each week while others are emptied less often where demand for the service is normally lower. If one of the vehicles breaks down, we cannot obtain a replacement vehicle easily, so we double-shift the remaining vehicle in order to try to keep up with emptying the banks and to reduce the risk of overflows. This is where we ask for your help...

In an effort to keep the sites tidy, and to ensure that access can be gained to empty banks, we would ask you not to leave your recycling, or any other waste, on the ground. If you do notice that the first banks appear to be full, please check if the banks to the rear or side have capacity. If all of the banks are full then please take your recycling home with you and store it until the banks have been emptied. Any rubbish dumped at the recycling sites risk a Fixed Penalty Notice. So far we've issued 8 FPNs for rubbish dumped at the sites, even when banks were not full.

Thank you for your commitment to recycling and for your continued patience at this time.

Use the interactive map to locate your nearest sites.

Download a list of where our sites are located and the materials that are accepted.

Report an overflowing recycling bank.

Proposals for improved recycling

Plans to improve recycling services in Tonbridge and Malling have moved a step closer after councillors agreed to proposals for a new West Kent Joint Waste Project, which could see the borough’s residents being able to add plastics and glass to the long list of items they can recycle on their doorstep.

Tonbridge & Malling Borough Council is working with Dartford Borough Council, Tunbridge Wells Borough Council and Kent County Council to consider how they might best deliver a new, joint household recycling, waste and street cleaning service for residents across West Kent. This project is being assisted by the Kent Resource Partnership, which works to improve how waste is managed across the county.

Existing collection contracts in all three borough council areas come to an end in 2019, which presents an ideal opportunity for the councils to consider how a joint contract could improve services and efficiency, increase recycling rates and generate financial savings. Discussions regarding the potential new services are moving forward and the tendering process, which will include an option for a new partnership contract, will begin in December this year. If the proposed new joint contract goes ahead, residents in all three council areas will see a number of improvements to their recycling and waste services.

In Tonbridge and Malling, the new services would begin in 2019 and would include:

  • A weekly food waste collection (A new food waste caddy would be provided)
  • An alternating fortnightly collection of mixed dry recyclables including plastics, metals, cartons and glass in a wheeled bin (the current green-lidded bin) with a separate container (the current green box) for paper and card.
  • An alternating fortnightly collection of residual waste which can’t be recycled (current black bin). This waste would continue to go to the Energy-from-waste Plant in Allington.
  • A separate fortnightly collection of garden waste (A new brown wheeled bin would be provided) – Residents would be able to ‘opt in’ to this service for a small annual charge if they wish to do so. This charge would help fund the proposed improvements to kerbside recycling services.

It is hoped that, if the proposed new services go ahead, savings of more than £3m could be generated collectively across the four authorities and that average recycling performance could increase to over 50 per cent. However, this is all subject to the tender process and will depend on the tender submissions provided by contractors. Tenders are due to be assessed between April & June 2018, with a final decision being made in July or August.

Progress on this project will be regularly reported to the Street Scene & Environment Advisory Board, and those reports can be found on the relevant page of our website.

North Farm Waste Facility

KCC operate a Household Waste Recycling Centre (HWRC) and a Waste Transfer Station (WTF) at North Farm in Tunbridge Wells. Following a fire at the WTF they needed to close the facility to carry out repairs and are taking the opportunity to carry out improvements to prolong the life of the site. The site has been closed from 18 September and is due to be reopened on 11 December. As a result of the closure, a number of our collection vehicles that would normally tip at North Farm have had to travel direct to the energy-from-waste plant at Allington or the WTF at Dunbrik, near Sevenoaks. We have been working with KCC and our contractor, Veolia, to minimise disruption to our refuse & bulky collections during this closure, which means we have had make some changes to our collection routes for that period.

However, so long as residents have their bin out by 7am on their normal collection day, you should be experiencing no disruption, apart from your bin being emptied earlier or later than normal that day. As we don't give time slots for the bulky collection service, those customers should notice no change.

Details of alternative HWRCs for residents to use during the closure can be found on KCC's website. Alternatively residents may wish to make use of our Bulky Collection Service.

Phone system issues

If you have difficulty getting through to us by phone, please check our web pages at www.tmbc.gov.uk/waste to find the information you need or complete one our many online forms, such as for missed collections or replacement bins. If you still can't find what you need, please email waste.services@tmbc.gov.uk and we'll get back to you as soon as we can.

Further Information

We will update this page if there are any changes or delays to your normal refuse & recycling collections caused by severe weather or road conditions. To receive automatic e-mail alerts on refuse updates, news stories and many other Council services, register with "My Account".

If your scheduled collection has been accidentally missed please complete the missed bin form.

You can also request a range of other services online such as ordering green boxes for your paper & cans, ordering bulky collections and reporting missing or damaged bins.

Waste Services Team: waste.services@tmbc.gov.uk