Report a problem on a road or pavement
26 April: the 'what3words' function within our reporting tool is not working. You can still let us know of any problems using the map or address functions.
If you are still unable to report your issue, call us on 03000 41 81 81. Or, try again later.
You can report non-urgent issues online including:
- street light faults
- potholes
- drainage
- traffic signal faults
- damage to bus stops (poles/timetables)
- overgrown vegetation (including hedges and grass)
- information about roadworks.
How to report a problem
To tell us of problems on our roads and pavements, use our reporting tool to plot issues using a map or a non-map based address lookup.
If you have any visual impairments or use a screen reader, we would recommend using the address lookup.
Problems we don't manage
You need to contact:
- your district council for damage to bus shelters, fly-tipping, litter, parking or street cleaning.
- National Highways for motorways and major A road problems
- your community representative for junction improvements, new signs and lines, traffic calming or changes to speed limits.
To report any emergency issues outside of normal office hours (Monday - Friday, 9am till 5pm), call 03000 41 91 91.
What we do after you report a problem
Once we assess your enquiry, we will take the appropriate action. We aim to fix:
- dangerous faults within 2 hours
- safety hazards within 7 days
- routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
- traffic signals within 4 hours if they are urgent or within 7 days if less urgent
- drainage maintenance within 90 days if the enquiry meets intervention requirements
- drainage investigations of defects or repeated flooding to be inspected within 28 days of referral to an engineer, who will perform a risk assessment to determine whether further work is required
- all other faults will be scheduled in to our planned maintenance.